Lawrence Thomas Email & Phone Number

San Antonio, Texas, United States

San Marcos, Tx

Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.Answer customer telephone calls promptly and in an appropriate manner.Fast learner of operation programs and diverse product up-to-date knowledge.Maintain a positive attitude and calm mind under high amounts of pressure.Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.Maintain professional… Show more Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.Answer customer telephone calls promptly and in an appropriate manner.Fast learner of operation programs and diverse product up-to-date knowledge.Maintain a positive attitude and calm mind under high amounts of pressure.Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.Maintain professional communication with customers and peers while using cross-functional company resources and tools.Promoted to Laboratory Experiment and Design (LEAD) team to spearhead new corporate initiatives.Part of the Brand Ambassador team which partnered with site leadership to have ongoing discussions on the opportunities, actions, and successes of bringing the rally cry and guiding behaviors to life.Member of IT SWAT team working to cover upcoming IT projects and new learnings. Show less

Seguin

Positive interaction with members through email, web chat collaboration, fax, telephone, and in person. Accommodate a flexible work schedule, changing weekly and sometimes daily in order to support the office traffic. Recognized as a knowledgeable member of the CSR team, often being asked for guidance by peers in dynamic, high stress situations. Explain and negotiate fees for connections and delinquent services, including calculating and offering payment plans; develop solutions for members… Show more Positive interaction with members through email, web chat collaboration, fax, telephone, and in person. Accommodate a flexible work schedule, changing weekly and sometimes daily in order to support the office traffic. Recognized as a knowledgeable member of the CSR team, often being asked for guidance by peers in dynamic, high stress situations. Explain and negotiate fees for connections and delinquent services, including calculating and offering payment plans; develop solutions for members following disconnects and lapses of service. Perform troubleshooting to resolve internet issues for customers. Self-initiated daily cleanup of work queue to ensure issues are addressed in a timely manner and prevent backlog. Show less

New Braunfels, Texas

Provide customer service to multiple affinities. Place check, tax form, and other forms order for customers. Effectively maintain communication with client managers for multiple accounts containing both large corporations and small non-profit organizations. Worked with a small team and created new organizing processes and solutions that optimize daily workloads that will be implemented in other sectors. Multitasking. Troubleshooting. Product resolution. Active listening.

Provide excellent customer service to customers in regards to accounts history and payments and their current rate plans. Possess operational knowledge of inventory to support the selling and activating of phones and plans. Counting the inventory monthly and weekly to track the shortages and overages for the yearly audits. Stock/refill accessories in the front of the store and organize phones. Opening and closing store duties which are only allowed to be done by managers and lead such… Show more Provide excellent customer service to customers in regards to accounts history and payments and their current rate plans. Possess operational knowledge of inventory to support the selling and activating of phones and plans. Counting the inventory monthly and weekly to track the shortages and overages for the yearly audits. Stock/refill accessories in the front of the store and organize phones. Opening and closing store duties which are only allowed to be done by managers and lead such as myself, include counting in registers and opening the payment kiosk upon opening and in closing gathering paperwork such as receipts and daily transaction forms, cleaning the store and counting the money. Beginning and end of the day paperwork. Receive in shipments sent to the store from the warehouse to replenish the inventory such as phones and accessories. Collateral change outs. Rearranging displays and securing cellphones. Going to new stores being built and building their displays. Training new stores on how to secure devices. Training new hires. Show less