• Successfully managed the over-site, performance and continual monitoring of program outcomes and provide evaluations to support successful program management to the Department of Human Health Services of Milwaukee County• Develop protocols, processes and strategies for successful integrations for new program initiatives • Monitor the adherence to licensing, accreditation and/or contractual standards including ensuring fiscal viability of the program’s annual budget• Responsible for the daily operations of programs including, recruitment, hiring, development of training materials and the supervision of program staff• Serve as a professional liaison between St. Charles, Milwaukee County and Wisconsin State Department of Corrections by participating in juvenile parole review• Ensures Integrity and quality of programs and services to clients through quality improvement, accreditation, licensing and internal monitoring processes • Ensures the quality of staffing to perform duties through proactive and equitable recruitment, screening, hiring, evaluation, and training and discipline practices • Ensure mitigation of risk through risk management analysis and corrective action planning initiatives • Monitor and continuously improve program services resulting in increased program performance, client satisfaction and achievement of contracted and agency-established program outcomes • Cultivate and maintain relationship with community/contractual partners • Actively collaborate with community programs in developing growth opportunities Compile program statistical data and develop monthly for Milwaukee County Department of Human Services – Delinquency Services Division

• Co-Project Liaison for Workforce Investment Board Team in Going Home Project • Evaluated employment grants and monitored approved grant proposals• Provided encouragement, training, and support to youth (14-21 years) to achieve life skills and educational goals for professional career growth• Conducted initial assessments and provide individualized case management for clients• Developed and maintained working relationships with Milwaukee Public Schools staff, parents, private and public sector employers, and community organizations• Supervised staff of 6 in creating and implementing client activities• Developed and instituted a comprehensive plan for expediting youth supportive services • Created effective case management procedures for training of new hires and subordinates• Conducted case reviews for quality management• Developed a crisis management protocol for emergency client situations• Assisted with coordinating referrals to

• Counseled youth and monitored caseloads for juvenile probationers and parolees Interviewed witnesses and documented statements from alleged juvenile offenders, making recommendations for appropriate court action where appropriate• Trained and supervised newly hired Youth Services Counselors and Interns• Conducted training seminars for law enforcement officers on appropriate procedures for processing youth offenders including: gangs, cults, and substance abusers

• Provided clinical/psychotherapy group services/treatment to juvenile offenders in a nationally recognized program for juvenile offenders committed capital offenses• Served as GIRP Administrator, responsible for supervising security personnel and providing treatment programming to juveniles in anger management and behavior modification as they transitioned to Texas Dept. of Corrections or successfully transitioned back into the institutions general population • Developed individual case plans and coordinated the implementation of strategies for juvenile supervision interviews