Lawrence Baca Email & Phone Number

Austin, Texas, United States

Data Administrator – AUG 2019-SEP 2020• Performed data entry, bookkeeping, and data aggregation responsibilities, using great attention to detail to ensure accuracy. • Identified data quality/processing issues and worked with leadership to resolve.• Developed webform for photographers to more easily submit crucial information on jobs for reporting/data gathering.• Provided solutions for better processing of data vital to business success.• Liaised between departments and department heads.

Austin, Texas Area

Technical Client Analyst I – FEB 2004-AUG 2006Technical Client Analyst II – SEP 2006-AUG 2007Technical Client Analyst III – SEP 2007-AUG 2018• Acted as Team Lead and Subject Matter Expert (SME) for multiple products, becoming resource for various teams in resolving escalated issues requiring advanced troubleshooting.• Participated in Company-wide projects to develop and maintain training courses and process documentation for new hires and international teams across support organization, using Sharepoint and Confluence.• Dedicated point-of-contact for 8 clients, as well as part of teams supporting 25+ other clients throughout tenure, including major client SiriusXM, who alone contributed to $4M+ in annual revenue for the company.• Developed and maintained relationships with clients, keeping them apprised of project health, risks, and growth opportunities through regular meetings, support/tech tickets, and requirements gathering sessions.

Austin, Texas Area

●Approved and utilized payroll for the staff●Maintained and updated inventory for the store●Backup for other Manager’s in different departments throughout the store●Hiring and interviewing of potential new staff members●Provided exceptional customer service resolutions to issues●Provided overall management operations for the store

Austin, Texas Area

●Provided management to ten (10+) cashiers/leads/customer service representatives●Controlled all financial aspects of the Front End including chargebacks, audits, inventories, payroll and all associated documentation●Provided the scheduling of employee hours●Identified problems, diagnose causes, and determined corrective actions●Conducted interviews, screening and hiring of potential new employees●Provided training to staff on policy and procedures●Coordinated with the Billing department on corporate customers●Oversaw operations of the entire store during the General Managers absence●Provided excellent customer service