Successful senior support specialist with over fourteen (14+) years' experience in maintaining multiple client relationships in both domestic and international markets, troubleshooting data quality and processing issues, as well as providing out-of-the-box thinking to solve problems and help train others on solutions where needed. I enjoy challenges and being able to continuously grow and learn new abilities, in order to contribute in the best way possible to support my team and organization.ACCOMPLISHMENTS AND KEY QUALIFICATIONS • Worked in a fast paced and changing environment while collaborating with new clients of CDK Global to build strong relationships, develop new efficient processes, and ensure future success.• Coordinated the efforts of internal and external resources to develop new supplemental tools in support client requests when standardized processes and tools did not accommodate client needs.• Received a commendation for exceeding individual expectations for work performed with key client, Honda Automotive.
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Data AdministratorPhoto Texas Aug 2019 - Sep 2020Austin, Texas, United StatesData Administrator – AUG 2019-SEP 2020• Performed data entry, bookkeeping, and data aggregation responsibilities, using great attention to detail to ensure accuracy. • Identified data quality/processing issues and worked with leadership to resolve.• Developed webform for photographers to more easily submit crucial information on jobs for reporting/data gathering.• Provided solutions for better processing of data vital to business success.• Liaised between departments and department heads. -
Technical Client AnalystCdk Global Feb 2004 - Aug 2018Austin, Texas AreaTechnical Client Analyst I – FEB 2004-AUG 2006Technical Client Analyst II – SEP 2006-AUG 2007Technical Client Analyst III – SEP 2007-AUG 2018• Acted as Team Lead and Subject Matter Expert (SME) for multiple products, becoming resource for various teams in resolving escalated issues requiring advanced troubleshooting.• Participated in Company-wide projects to develop and maintain training courses and process documentation for new hires and international teams across support organization, using Sharepoint and Confluence.• Dedicated point-of-contact for 8 clients, as well as part of teams supporting 25+ other clients throughout tenure, including major client SiriusXM, who alone contributed to $4M+ in annual revenue for the company.• Developed and maintained relationships with clients, keeping them apprised of project health, risks, and growth opportunities through regular meetings, support/tech tickets, and requirements gathering sessions. -
Operations / Hr ManagerCompusa Jul 2000 - Nov 2003Austin, Texas Area●Approved and utilized payroll for the staff●Maintained and updated inventory for the store●Backup for other Manager’s in different departments throughout the store●Hiring and interviewing of potential new staff members●Provided exceptional customer service resolutions to issues●Provided overall management operations for the store -
Front End ManagerCompusa May 2000 - Jul 2000Austin, Texas Area●Provided management to ten (10+) cashiers/leads/customer service representatives●Controlled all financial aspects of the Front End including chargebacks, audits, inventories, payroll and all associated documentation●Provided the scheduling of employee hours●Identified problems, diagnose causes, and determined corrective actions●Conducted interviews, screening and hiring of potential new employees●Provided training to staff on policy and procedures●Coordinated with the Billing department on corporate customers●Oversaw operations of the entire store during the General Managers absence●Provided excellent customer service
Lawrence Baca Education Details
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Fine/Studio Arts, General
Frequently Asked Questions about Lawrence Baca
What is Lawrence Baca's role at the current company?
Lawrence Baca's current role is Former Technical Data/Business Analyst at CDK Global.
What schools did Lawrence Baca attend?
Lawrence Baca attended The University Of Texas At San Antonio.
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