Lawrence Castillo Email & Phone Number

- Provide enterprise level customer service and technical support for donors, fundraisers, event participants, staff and volunteers through multiple channels including chat, email, and phone.- Troubleshoot complex technical issues and triage requests to appropriate teams for further support when necessary. - Inform constituents about ACS programs and engagement opportunities to foster partnerships with the organization - Utilize Salesforce and other CRM tools to document cases and track resolution efforts ensuring high levels of customer satisfaction

San Jose, California, United States

Actively responding to chat/email inquiries through an inbound queue while consistently delivering on excellent customer service experiences by providing solutions through troubleshooting, software education, managing customer expectations, communicating effectively, and owning the full resolution of each customer’s concern for the businesses that use Divvy’s expense management software for their regular business needs.

Birmingham, Alabama, United States

Responding to inbound phone calls and emails, assisted club owners by providing solutions through troubleshooting, software education, and customer service solutions for the businesses that use Daxko’s club management software for their regular business needs within a virtual B2B SaaS environment. Notated information, managed, updated cases efficiently through Salesforce. Stayed up to date with consistent policy and club software updates. Collaborating effectively with team members and team leads using Slack and Zoom.

Fremont, California, United States

I worked in collaboration with other production associates, engineers and technicians in the development and application of Tesla's pilot line of battery production. I performed multiple complex and essential functions across a number of production manufacturing lines and work areas depending on business need. Followed a standardized work process, following precise work instructions and sequences at a defined pace to exceed quality standards. I paid attention to detail, reporting defects/process failures from other work stations to the appropriate support groups and leaders. I communicated regularly with various teams in person, through Microsoft Outlook and Microsoft Teams.

Phoenix, Arizona Area

I responded to inbound calls regarding fraud service inquiries from cardholders and third party clients. I analyzed and reviewed suspicious activity, as well as declined transactions from automated detection systems, reissue new cards and account numbers, freeze or place blocks on accounts per cardholder request or fraud procedures, review potential fraud in credit applications, and authenticate cardholder identity for verification and security purposes. I gather information and submit dispute/fraud claims to appropriate departments within the company. I document issues and resolutions into an internal database and escalate issues as necessary.

Tempe, Arizona, United States

Temporary Employment

El Centro, Ca

Bachelor Of Science - Bs, Computer Science

Education record