Lawrence Castillo

Lawrence Castillo Email and Phone Number

Customer Support Specialist @ American Cancer Society | Google IT Support Specialization @ American Cancer Society
atlanta, georgia, united states
Lawrence Castillo's Location
United States, United States
Lawrence Castillo's Contact Details

Lawrence Castillo work email

Lawrence Castillo personal email

n/a
About Lawrence Castillo

Lawrence Castillo is a Customer Support Specialist @ American Cancer Society | Google IT Support Specialization at American Cancer Society.

Lawrence Castillo's Current Company Details
American Cancer Society

American Cancer Society

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Customer Support Specialist @ American Cancer Society | Google IT Support Specialization
atlanta, georgia, united states
Website:
cancer.org
Employees:
7615
Lawrence Castillo Work Experience Details
  • American Cancer Society
    Customer Support Specialist
    American Cancer Society Jul 2024 - Present
    - Provide enterprise level customer service and technical support for donors, fundraisers, event participants, staff and volunteers through multiple channels including chat, email, and phone.- Troubleshoot complex technical issues and triage requests to appropriate teams for further support when necessary. - Inform constituents about ACS programs and engagement opportunities to foster partnerships with the organization - Utilize Salesforce and other CRM tools to document cases and track resolution efforts ensuring high levels of customer satisfaction
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  • Bill
    Customer Experience Agent
    Bill May 2022 - Jun 2024
    San Jose, California, United States
    Actively responding to chat/email inquiries through an inbound queue while consistently delivering on excellent customer service experiences by providing solutions through troubleshooting, software education, managing customer expectations, communicating effectively, and owning the full resolution of each customer’s concern for the businesses that use Divvy’s expense management software for their regular business needs.
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  • Daxko
    Customer Service Advocate
    Daxko Aug 2021 - Mar 2022
    Birmingham, Alabama, United States
    Responding to inbound phone calls and emails, assisted club owners by providing solutions through troubleshooting, software education, and customer service solutions for the businesses that use Daxko’s club management software for their regular business needs within a virtual B2B SaaS environment. Notated information, managed, updated cases efficiently through Salesforce. Stayed up to date with consistent policy and club software updates. Collaborating effectively with team members and team leads using Slack and Zoom.
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  • Tesla
    Production Associate
    Tesla Dec 2019 - Jun 2021
    Fremont, California, United States
    I worked in collaboration with other production associates, engineers and technicians in the development and application of Tesla's pilot line of battery production. I performed multiple complex and essential functions across a number of production manufacturing lines and work areas depending on business need. Followed a standardized work process, following precise work instructions and sequences at a defined pace to exceed quality standards. I paid attention to detail, reporting defects/process failures from other work stations to the appropriate support groups and leaders. I communicated regularly with various teams in person, through Microsoft Outlook and Microsoft Teams.
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  • Synchrony
    Sr Fraud Representative
    Synchrony Mar 2019 - Oct 2019
    Phoenix, Arizona Area
    I responded to inbound calls regarding fraud service inquiries from cardholders and third party clients. I analyzed and reviewed suspicious activity, as well as declined transactions from automated detection systems, reissue new cards and account numbers, freeze or place blocks on accounts per cardholder request or fraud procedures, review potential fraud in credit applications, and authenticate cardholder identity for verification and security purposes. I gather information and submit dispute/fraud claims to appropriate departments within the company. I document issues and resolutions into an internal database and escalate issues as necessary.
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  • Express Scripts
    Patient Care Advocate
    Express Scripts Nov 2018 - Mar 2019
    Tempe, Arizona, United States
    Temporary Employment
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  • Desert Security Services
    Security Guard
    Desert Security Services Jul 2012 - Jan 2015
    El Centro, Ca
    View

Lawrence Castillo Education Details

Frequently Asked Questions about Lawrence Castillo

What company does Lawrence Castillo work for?

Lawrence Castillo works for American Cancer Society

What is Lawrence Castillo's role at the current company?

Lawrence Castillo's current role is Customer Support Specialist @ American Cancer Society | Google IT Support Specialization.

What is Lawrence Castillo's email address?

Lawrence Castillo's email address is lc****@****ors.com

What schools did Lawrence Castillo attend?

Lawrence Castillo attended Southern New Hampshire University, Imperial Valley College.

Who are Lawrence Castillo's colleagues?

Lawrence Castillo's colleagues are Ruth Lumbert, Rachelle Ghee, Hannah Birchfield, Melanie Brown, Ahmad Sobhani, Katrina Farrugia, Whitney Hartzler Sellers, Cfe.

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