Yi-Hsuan Chuang Email & Phone Number

United States

In my role as a DevOps Engineer at Moodle US, I am dedicated to ensuring the reliability and scalability of AWS-based infrastructure to support seamless learning experiences.

Boston, Massachusetts, United States

• Refactor the Learning Management System tech stack from React/JavaScript/Material UI to React/TypeScript/Shadcn UI/Tailwind CSS, enhancing design consistency and user engagement.
• Create and implement the main teacher and student dashboard, incorporating a collapsible sidebar menu, task overview, and subject categorization, improving overall navigation.
• Design a customizable course page layout featuring advanced filtering, pagination, and column toggling, which enhances course management efficiency.
• Develop and refine Learning Management System login pages, delivering both static and dynamic demos that optimize user authentication processes.
• Implement a comprehensive “Page Not Found” strategy and establish router rules for incorrect URLs, minimizing error-related support requests.
• Draft and iterate on teacher and student dashboard layouts, integrating team feedback to streamline development cycles.

Nevada, United States

• Boosted code quality and user experience by implementing 24 unit tests, ensuring robust application functionality.
• Augmented system capabilities by integrating 8 CRUD functionalities via PostgreSQL, optimizing data operations.
• Developed web applications to enhance user experience for Nevada System of Higher Education customers.

United States

Assisted 2 instructors in grading over 100 students' academic assignments and scripts for the Department of Mathematics and Statistics.

Taipei City, Taiwan

• Built Splunk dashboards to monitor 1M+ devices and generated reports for projects status, saving 10 hours per week of manual reporting work.
• Monitored 328 base stations by integrating Splunk and Slack to receive real-time alerts and provided 24/7/365 IoT connectivity services, resulting in a 90% reduction in manual monitoring work.
• Developed Python scripts to automate tasks and produce insight reports, thus reducing manual work by 90%.
• Implemented an IoT solutions for 2 of the biggest security customers in Taiwan by integrated a Sigfox GPS tracker with Python Flask, MongoDB and LINE Message APIs.
• Delivered technical support to customers on cloud platform, hardware, and software issues, as well as product return material authorization (RMA), while successfully resolved over 900 support tickets through the help.
• Introduced Sigfox technology and demonstrated solutions/products to partners and potential customers, while working closely with the sales team to provide technical and business analytical direction.

Taipei City, Taiwan

• Led an R&D team in delivering a $150K streetlight IoT solution that met the client's requirements for cost and functionality through the development of hardware, firmware, and software.
• Provided technical support to the production line by debugging automated test scripts, setting up test tools, coordinating schedules between the factory and sales, and providing feedback to customers regarding.
• Coordinated with customers at every stage of development (EVT/DVT/PVT/MP) and provided timely updates on project status.

Taipei City, Taiwan

• Collaborated with NCR Malaysia R&D team to provide on-site support for installing, testing, configuring, integrating servers, and managing databases for 2 transaction solutions.
• Implemented technical support and professional consulting services to 3 enterprise clients in the banking industry without missing any calls.
• Conducted full system testing with 2 testing events (System Integration Test and User Acceptance Test).
• Wrote clear, concise, and thorough specifications with installation guide, user guide, system maintenance and troubleshooting documentation for clients.

Taipei City, Taiwan

• Created over 50 RESTful APIs by Hibernate, Java Jersey API Framework, and tested using Swagger.
• Collaborated with team to design and develop systems, manage databases, and oversaw 3 IT projects.
• Resolved system bugs and security issues by performing troubleshooting techniques and on-site support.
• Cooperated with development team in testing websites and mobile apps to ensure bug-free production.
• Researched and categorized open APIs of the Bonita Business Process Management engine from the documentation, and collaborated with team members to design and implement BPM Web-Service APIs for internal use.
• Provided on-site customer service support and performed troubleshooting techniques to resolve system bugs and security issues.

Istanbul, Turkey

• Provided on-site customer support and troubleshooting, ensuring customer satisfaction with the products and services provided.
• Collaborated with sales teams to report product issues to the development team, ensuring timely resolution of any issues or bugs.
• Installed firmware and set up hardware for Mobile Digital Video Recorders (MDVRs), ensuring that all devices were configured correctly and functioning properly.
• Tracked and resolved MDVR system issues on both the bus and server-side, using troubleshooting techniques to identify and fix any bugs or errors that arose.

New Taipei City, Taiwan

• Worked as a Quality Assurance Engineer in the Media Creation (QA-MC) department at CyberLink.
• Detected and verified 75 bugs in YouCam and PhotoDirector software on Windows 8.
• Completed the quality assurance report and achieved the Basic Functions Test (BFT) checklist for CyberLink and its OEM partners, including Lenovo, Samsung, HP, and Acer.
• Tested RAW file reading-related functions on CyberLink PhotoDirector software.
• Reproduced the bugs and reported the detailed steps to the development team.

Kaohsiung City, Taiwan

• Ensured the ability to respond to customer needs and met customer requests during restaurant hours.
• Work closely with main chef and other kitchen staff to ensure the smooth operation of the restaurant.
• Prepared and cooked ingredients and dishes to ensure met the restaurant's food quality and safety standards.

Master'S Degree, Computer Science And Engineering

Courses Related: CS 691 - Full Stack Web Development, CS 631 - Introduction to Big Data, CS 642 -Cloud Computing, CS 646 - Principle.

Android Basics Nanodegree

Master’S Degree, Information Management, E-Business, Supply Chain Management, Service-Oriented Architecture

Member of the e-Enterprise and Supply Chain Management Laboratory Conducted by Dr. Hsiao-Lan Wei.

Master’S Degree, Management Information Systems, General

International Exchange Students Program in Istanbul, Turkey from January 2013 to June 2013.

Bachelor’S Degree, Information Management, General