Yi-Hsuan Chuang Email & Phone Number

United States

In my role as a DevOps Engineer at Moodle US, I am dedicated to ensuring the reliability and scalability of AWS-based infrastructure to support seamless learning experiences.

Boston, Massachusetts, United States

• Refactor the Learning Management System tech stack from React/JavaScript/Material UI to React/TypeScript/Shadcn UI/Tailwind CSS, enhancing design consistency and user engagement.• Create and implement the main teacher and student dashboard, incorporating a collapsible sidebar menu, task overview, and subject categorization, improving overall navigation.• Design a customizable course page layout featuring advanced filtering, pagination, and column toggling, which enhances course management efficiency.• Develop and refine Learning Management System login pages, delivering both static and dynamic demos that optimize user authentication processes.• Implement a comprehensive “Page Not Found” strategy and establish router rules for incorrect URLs, minimizing error-related support requests.• Draft and iterate on teacher and student dashboard layouts, integrating team feedback to streamline development cycles.

Nevada, United States

• Boosted code quality and user experience by implementing 24 unit tests, ensuring robust application functionality.• Augmented system capabilities by integrating 8 CRUD functionalities via PostgreSQL, optimizing data operations.• Developed web applications to enhance user experience for Nevada System of Higher Education customers.

United States

Assisted 2 instructors in grading over 100 students' academic assignments and scripts for the Department of Mathematics and Statistics.

Taipei City, Taiwan

• Built Splunk dashboards to monitor 1M+ devices and generated reports for projects status, saving 10 hours per week of manual reporting work.• Monitored 328 base stations by integrating Splunk and Slack to receive real-time alerts and provided 24/7/365 IoT connectivity services, resulting in a 90% reduction in manual monitoring work.• Developed Python scripts to automate tasks and produce insight reports, thus reducing manual work by 90%.• Implemented an IoT solutions for 2 of the biggest security customers in Taiwan by integrated a Sigfox GPS tracker with Python Flask, MongoDB and LINE Message APIs.• Delivered technical support to customers on cloud platform, hardware, and software issues, as well as product return material authorization (RMA), while successfully resolved over 900 support tickets through the help desk to maintain positive customer relationships.• Introduced Sigfox technology and demonstrated solutions/products to partners and potential customers, while working closely with the sales team to provide technical and business analytical direction.• Accomplished the deployment of the first massive IoT project (over 1 million devices) in Tokyo, Japan, dedicating myself to developing and executing the test plan and procedures. Completed comprehensive testing of the devices before release into production.• Developed a comprehensive product-based feature test plan and executed overall testing, including hardware and firmware behavior.• Authored user-friendly product guides and system manuals, as well as online troubleshooting tutorials to ensure a seamless experience for end-users and clients.

Taipei City, Taiwan

• Led an R&D team in delivering a $150K streetlight IoT solution that met the client's requirements for cost and functionality through the development of hardware, firmware, and software.• Provided technical support to the production line by debugging automated test scripts, setting up test tools, coordinating schedules between the factory and sales, and providing feedback to customers regarding production status.• Coordinated with customers at every stage of development (EVT/DVT/PVT/MP) and provided timely updates on project status.

Taipei City, Taiwan

• Collaborated with NCR Malaysia R&D team to provide on-site support for installing, testing, configuring, integrating servers, and managing databases for 2 transaction solutions.• Implemented technical support and professional consulting services to 3 enterprise clients in the banking industry without missing any calls.• Conducted full system testing with 2 testing events (System Integration Test and User Acceptance Test).• Wrote clear, concise, and thorough specifications with installation guide, user guide, system maintenance and troubleshooting documentation for clients.

Taipei City, Taiwan

• Created over 50 RESTful APIs by Hibernate, Java Jersey API Framework, and tested using Swagger.• Collaborated with team to design and develop systems, manage databases, and oversaw 3 IT projects.• Resolved system bugs and security issues by performing troubleshooting techniques and on-site support.• Cooperated with development team in testing websites and mobile apps to ensure bug-free production.• Researched and categorized open APIs of the Bonita Business Process Management engine from the documentation, and collaborated with team members to design and implement BPM Web-Service APIs for internal use.• Provided on-site customer service support and performed troubleshooting techniques to resolve system bugs and security issues.• Authored function list and functional operation report for Smart Tourism website and app, as well as comprehensive specifications and maintenance documentation.

Istanbul, Turkey

• Provided on-site customer support and troubleshooting, ensuring customer satisfaction with the products and services provided.• Collaborated with sales teams to report product issues to the development team, ensuring timely resolution of any issues or bugs.• Installed firmware and set up hardware for Mobile Digital Video Recorders (MDVRs), ensuring that all devices were configured correctly and functioning properly.• Tracked and resolved MDVR system issues on both the bus and server-side, using troubleshooting techniques to identify and fix any bugs or errors that arose.

New Taipei City, Taiwan

Worked as a Quality Assurance Engineer in the Media Creation (QA-MC) department at CyberLink.• Detected and verified 75 bugs in YouCam and PhotoDirector software on Windows 8.• Completed the quality assurance report and achieved the Basic Functions Test (BFT) checklist for CyberLink and its OEM partners, including Lenovo, Samsung, HP, and Acer.• Tested RAW file reading-related functions on CyberLink PhotoDirector software.• Reproduced the bugs and reported the detailed steps to the development team.

Kaohsiung City, Taiwan

• Ensured the ability to respond to customer needs and met customer requests during restaurant hours.• Work closely with main chef and other kitchen staff to ensure the smooth operation of the restaurant.• Prepared and cooked ingredients and dishes to ensure met the restaurant's food quality and safety standards.

Master'S Degree, Computer Science And Engineering

Courses Related: CS 691 - Full Stack Web Development, CS 631 - Introduction to Big Data, CS 642 -Cloud Computing, CS 646 - Principle.

Android Basics Nanodegree

Master’S Degree, Information Management, E-Business, Supply Chain Management, Service-Oriented Architecture

Member of the e-Enterprise and Supply Chain Management Laboratory Conducted by Dr. Hsiao-Lan Wei.

Master’S Degree, Management Information Systems, General

International Exchange Students Program in Istanbul, Turkey from January 2013 to June 2013.

Bachelor’S Degree, Information Management, General