Information Technology Specialist
Killeen/Temple, Texas Area
Established the organizations Network Operations Center while providing services such as Active Directory, Microsoft Exchange, SharePoint, File Share and Printer Services. Interpreted personnel proficiencies to provide feedback and training and developed opportunities for three managers and six junior personnel. Leveraged in-depth knowledge of IT methodologies, protocols, and policies to offer solid technical advice and operational input to senior leaders and their staff. Developed and educated leaders at higher organizational levels which resulted in improved communications training plans, better operator-level troubleshooting skills and refined Standard Operating Procedures and Technical and Tactical Procedures regarding Automations/Information Systems. Planned and delivered a full range of information technology customer support services to include installation, configuration, troubleshooting, customer assistance and training in response to customer requirements. Performed downloading and patching of all Microsoft based workstations utilizing Microsoft SCCM/WSUS on all applicable networks including computers, printers, peripheral equipment, software, firmware and related resources. Scheduled Video Teleconferencing (VTC) Collaboration and Training on the conference bridge ensuring all Audi-Visual (AV) equipment was operational, maintained and serviced. Provided help desk, fault analysis, complex problem resolution, software/hardware asset management, software distribution, communications support and user training. Contributed to the development of policies, procedures and standards ensuring rigorous application of information security/information assurance policies, principles and practices in the delivery of customer support services.