Oversee all aspects of marketing, including social media strategy, content creation, and execution. Provide marketing and communications support for all team members. Actively engage with the local community, contributing to brand-building efforts and strengthening the company’s local footprint. • Manage all team social media platforms: Facebook, Instagram, LinkedIn, YouTube, and Google Business. Track and analyze performance metrics on social media platforms• Produce weekly lead reports and assist with CRM database management to ensure effective lead tracking and follow-up• Support agents in geo farming efforts including organizing events, door-to-door marketing, and direct mail campaigns • Create and order marketing materials such as business cards, yard signs, branded merchandise, and promotional giveaways• Conduct, record, and edit Small Business Spotlight interviews ensuring high-quality content for digital platforms • Capture and edit listing photos and videos • Plan and attend team meetings, dinners, business expos, and community events to foster relationships

Provide support to the Regional Marketing Director by maximizing traffic and sales potential, promoting awareness, and increasing the value of the mall, including strategic planning, budget management, tenant relations, advertising and promotions, visual merchandising and décor, social media, and community relations.• Assist with implementation of all marketing programs, including the execution of corporate-developed marketing initiatives.• Serve as primary contact for event operations, working closely with the management team• Responsible for updating digital content on website and social media• Work with Partnership Marketing to funnel leads and generate promotional income• Assist with analysis of marketing programs and events to measure results• Participate in weekly staff meetings to communicate with the mall staff about upcoming marketing events• Work in a collaborative and supportive manner with all divisions of the organization to achieve set goals and drive sales• Work to foster relationships with local community non-profit organizations• Act as liaison between mall staff, mall retailers, and customers• Assist office staff in day-to-day operations

Work in coordination with Board of Directors and Executive Director to create and successfully implement business development activities. Develop and lead annual fundraising campaigns to achieve annual donation revenue goals. Nurture and improve relationships with new and existing donors to increase engagement and contributions. • Assist Executive Director with annual budget, financial planning, and revenue development plans• Direct logistics and sponsor solicitation for major events• Assist with grant writing efforts to generate revenue from private and corporate foundations• Maintain and strengthen relationships with local media outlets• Develop and execute social media campaigns as well as daily postings and monitoring engagement• Create monthly progress report for Board of Directors• Produce proposals for marketing and fundraising needs• Assist with oversight of office assistant, interns, and other office volunteers

Responsible for company profit sharing events, community outreach, and marketing initiatives for all restaurant brands. Execute catering and special events from proposal status, and customer communications to event execution. • Generate new ideas and concepts to increase market presence. • Create social media content for daily posting on all platforms for all restaurant brands.• Photography of new menu items, team member announcements, special events, and daily happenings in the restaurants to generate social media content. • Create advertisements, coupons, and flyers for distribution. • Provide local news interviews and acceptance of national awards on behalf of the company. • Manage all donation requests.• Schedule all profit sharing events at all restaurant locations.• Keep in constant communication with all team members about catering orders, special events, and schedules. • Coordinate and collect customer information during special order sales.• Assist in restaurant management as needed.

Primary contact for all Field Service activities. Provide support for sixteen Field Service Representatives, on a global level. Initiate service interventions with customers, coordination and scheduling of Field Service Representatives based on scope of work, skill level and availability. • Manage day to day operations of Field Service and Technical Services departments • Create and maintain Field Service Representative’s travel arrangements via Travel Leaders and Concur, making sure to adhere to company issued travel guidelines and policies• Stay in constant contact with customers; keeping them informed of all details of service requests including lead time and costs • Process expense reports and reconcile commercial credit card statements for Field Service and Technical Services• Ensure accurate and timely billing of all Field Service invoices • Work directly with Parts department to ensure Field Service Representative will be on site upon arrival of parts orders• Maintain flow of information between Field Service Leaders, Field Service Representatives, Value Streams and other Hayssen Flexible Systems employees• Participate in Kaizen, process mapping and other lean events to develop new procedures and practices to facilitate continuous improvement throughout the business• Created and maintains Standard Operating Procedure documentation for Field Service Department and Training Departments• Created and maintains Field Service department internet and intranet page for company use• Assist Marketing and Communications Team Leader with photography and videography as needed• Member of Hospitality Team• Member of Social and Community Enrichment Team • Member of corporate sponsored Barry-Whemiller Travel Circle • Recipient of H3 (Head, Hearts and Hands) award for continuous improvements efforts made in the Field Service Department

Provided administrative assistance to Sales Department and Controller. • Conducted market research for sales department• Wrote company press releases• Created supply orders• Development of presentations for potential clients• Supported the daily office functions for the company

Provided administrative assistance to President and Project Managers. • Answered and directed multi line phone calls • Created weekly job information packages for subcontractors• Received and sorted bids for numerous construction projects