Laya Geagea Email & Phone Number

Doha, Qa

Qatar

- Manage a diverse portfolio of products including GRC, ESG, H&S, COW, STEM Learning.- Promote solutions across various sectors, including private, public, healthcare, and financial institutions.- Maintain strategic relationships with vendors and partners to enhance solution offerings.- Prepare and deliver commercial and technical proposals as per client needs.- Conduct daily meetings and presentations with C-level executives, ensuring alignment with business objectives and… Show more - Manage a diverse portfolio of products including GRC, ESG, H&S, COW, STEM Learning.- Promote solutions across various sectors, including private, public, healthcare, and financial institutions.- Maintain strategic relationships with vendors and partners to enhance solution offerings.- Prepare and deliver commercial and technical proposals as per client needs.- Conduct daily meetings and presentations with C-level executives, ensuring alignment with business objectives and fostering long-term partnerships.- Handle deal sizes starting from 275,000 USD, adapting strategies to meet clients' needs.- Support clients in writing Request for Proposals (RFPs) to increase the likelihood of securing business opportunities.- Collaborate closely with pre-sales and delivery teams to ensure projects are delivered exactly as agreed upon with clients. Show less

Doha, Qatar

- Collaborated closely with clients to gather trial balances and intricately categorize financial data into key sections including assets, liabilities, and revenue streams.- Utilized advanced software proficiency in CaseWare to input and manipulate financial data, facilitating the transformation of raw data into comprehensive financial statements.- Initiated a thorough examination of the generated financial statements, diligently searching for inconsistencies and anomalies to uphold the… Show more - Collaborated closely with clients to gather trial balances and intricately categorize financial data into key sections including assets, liabilities, and revenue streams.- Utilized advanced software proficiency in CaseWare to input and manipulate financial data, facilitating the transformation of raw data into comprehensive financial statements.- Initiated a thorough examination of the generated financial statements, diligently searching for inconsistencies and anomalies to uphold the integrity and accuracy of the final reports.- Worked collaboratively with team members, exchanging insights and coordinating actions to successfully accomplish audit objectives. Show less

United Arab Emirates

- Trained, led, and supervised a team of 15+ retention specialists, ensuring alignment with key performance indicators (KPIs) while providing guidance to support the achievement of both individual and team retention objectives.- Led the implementation of call monitoring procedures to analyze agent-customer interactions, pinpointed areas for improvement, and provided constructive feedback. Leveraged innovative techniques like call whispering for ongoing training. Additionally, intervened on… Show more - Trained, led, and supervised a team of 15+ retention specialists, ensuring alignment with key performance indicators (KPIs) while providing guidance to support the achievement of both individual and team retention objectives.- Led the implementation of call monitoring procedures to analyze agent-customer interactions, pinpointed areas for improvement, and provided constructive feedback. Leveraged innovative techniques like call whispering for ongoing training. Additionally, intervened on escalated calls as a supervisor to ensure timely issue resolution and boost customer satisfaction.- Reduced customer churn by 15% by scheduling weekly meetings with management to track and analyze key customer retention metrics, such as retention rate and cancellation reasons. Collaborated to develop targeted offers and solutions aimed at enhancing client retention based on these data-driven insights.- Collaborated seamlessly with cross-functional Show less

United Arab Emirates

-Excelled as an inbound sales representative, managing an average of 50 incoming calls, explaining services, negotiating prices, and effectively closing deals to facilitate seamless hiring of services, while ensuring exceptional customer experiences.- Achieved monthly sales targets by proactively following up with leads and continuously building relationships with customers, earning recognition as a top performer and earning a transfer to the innovative Virtual Room (VR) department.-… Show more -Excelled as an inbound sales representative, managing an average of 50 incoming calls, explaining services, negotiating prices, and effectively closing deals to facilitate seamless hiring of services, while ensuring exceptional customer experiences.- Achieved monthly sales targets by proactively following up with leads and continuously building relationships with customers, earning recognition as a top performer and earning a transfer to the innovative Virtual Room (VR) department.- Initiated virtual sales experience, engaging clients in dynamic Google Meet sessions to showcase service offerings and secure agreements remotely. Demonstrated unparalleled sales skills, ranked among the top 3 performers in both inbound and VR sales and earning a coveted spot in the outbound department. Show less

Beirut, Beirut Governorate, Lebanon

- Supported invoice processing by validating payments and tracking overdue payments, potentially involving interactions with both vendors and customers.- Conducted thorough reviews of Statements of Account (SOA) to ensure accurate settlements and proper documentation, meticulously organizing paperwork in digital and physical format for easy retrieval and reference.- Contributed to payroll processing, verifying the accuracy of employee wage calculations