Daniel Nicolescu Email & Phone Number

Bucharest, Bucharest, Ro

Various responsibilities:Customer Success:- Onboarding customers- Increasing adoption and sharing best practices- Trusted Advisor and Single Point of Contact for customers- Helping customers in establishing KPIs and Business Objectives- Customer Journey Mapping- Quarterly Business ReviewsRenewal and Business Development:- Ensuring renewal targets are met- Forecasting renewal numbers- Creating upsell / cross-sell opportunities within existing accounts- Forecasting growth of customer portfolioPre-Sales / Consultant:- Demo the AppFollow platform- Light configuration for customers (users, permissions, activating features)- Acting as a liaison between customers and our developers for feature requests / customizationsMarketing:- Identifying the right customers for marketing activities: case studies posted on the AppFollow website and testimonials- Facilitating their collaboration with the internal Marketing TeamHighlights: - Positive NRR every quarter (minimum 105% achieved for the entire portfolio)- Helped Sales win new business with pre-sales specific activities (product demos)- Assisted in acquiring an internal CRM by engaging external vendors, participing in demos and collecting comparative data for the different tools (change management)- Onboarded a new CSM who is now one of the top performers in the AppFollow Success Team

Bucharest, Romania

Creating new upsell / cross sell opportunities through:- Knowing the customer IT Landscape, and seeing opportunities for Oracle solution to be integrated in it;- Working with Oracle field Sales on new Opportunities;- Providing information about new Oracle Products;- Providing demos as needed, or connecting with Presales team for demo delivery;- Customer Journey Mapping.Assuring Customer Success through:- Trusted Adviser and Single Point of contact for Customers- Sharing industry best practices;- Consulting services on use cases and optimization;- Value Adoption exercise on low usage but also solution features acquired but not used;- Change Management and Continuous Service Improvement based on ITIL V3 Methodology;- Help customers in different internal projects like Knowledge Base Optimization, integration Assessments, etc;- Quarterly Business Reviews;- Help Customers in establishing KPIs and Business Objectives;- Connecting customers with Oracle internal stakeholders as needed;- Discussion @ Product Roadmap;- Customer Service Design;- Escalation point inside Oracle;

- Responsible for providing presales technical / functional support to prospective clients and customers- Develop and deliver high quality standard Oracle presentations and demonstrations- Present and articulate Oracle product's strengths, features, benefits and competitive advantages- Design, validate and present Oracle software solutions to include advanced product concepts, future direction and 3rd party complimentary products- Assist Sales Representatives and Oracle Partners drive the Oracle CX Solution across EMEA- Educate partners and the sales force on latest cloud solutions- Providing responses to customer requirement documents (RFP's, RFI's)- Keep up to date regarding the latest cloud solutions from both Oracle and its competitors

București, România

- Generating revenue by closing existing pipeline;- Creating new pipeline to ensure quota achievement;- Providing accurate forecasting to upper management weekly and daily during the last 2 weeks of the quarter;- Coordinating sales activities with partners/consultants/distributors and resellers to identify and close new business;- Maximizing coverage within the target region and penetrate organizations with Veeam products; - Initiating telephone and email contact with potential prospects from developed web and lead generation lists;- Developing a solid working knowledge of Veeam Software products and the benefits they provide to potential customers.Achievements:- Won a deal with Google Deepmind, first ever deal closed worldwide between Veeam and Google after 6 months of negotiations and navigating through legal and security topics with the customer and internally.- Had numerous partner meetings in London with Veeam resellers and discovered multiple business opportunities.- Attended IP Expo in London among other Veeam top performers.

• Market research in order to identify NEW clients • Generates outbound calls in order to discover and qualify NEW business opportunities • Maintain relations with customers • Leverage internal Lines of Businesses in order to open up additional sales channels • Partners effectively with others (internally and externally) to ensure solution development and design; • Ability to work with disparate groups including, but not limited to, sales, delivery, customers, finance, • Risk management; • Works with delivery to ensure a smooth transition from sales to delivery; • Builds customer loyalty through being a trusted advisor; • Presenting and selling the company services portfolio over the phone; • Accurate Forecast and Sales Cycle

• Supporting HP's sales force and operations department• Designated trainer in EMEA for the electronic signature tool DocuSign• Drafting contracts for the sales community• Identifying appropiate solutions for solving revenue recognition issues with the Finance department

Master'S Degree, Economie Politică

Bachelor'S Degree, Relatii Internationale Si Studii Europene