Layla Jacobs Email and Phone Number

Greeted patients professionally both in person and on the phoneRegistered patients by inputting and verified insurance information prior to appointments Optimized provider schedules and patient satisfaction with efficient scheduling Maintained a neat and clutter free work area Verified financial records and collected patient charges while filing Ensured availability of treatment information by retrieving and updating patient records

Managed, lead, trained and developed staff to extend their individual skills and achieve overall objectives for the companyImproved customer experience by being engaged with customers, provided assistance, listened closely, found solutions to problem and recommendations based on extensive product knowledgeEnhanced productivity levels by anticipating company needs and delivered outstanding supportIncreased team and customer efficiency and productivity by addressing concerns… Show more Managed, lead, trained and developed staff to extend their individual skills and achieve overall objectives for the companyImproved customer experience by being engaged with customers, provided assistance, listened closely, found solutions to problem and recommendations based on extensive product knowledgeEnhanced productivity levels by anticipating company needs and delivered outstanding supportIncreased team and customer efficiency and productivity by addressing concerns, demonstrating empathy and resolving issues swiftly while adhering to best operational practices and company Show less

Greet all visitors, ascertain all their needs and direct accordinglyAnsweringmultiple phone calls andmanaging office receptionSchedule andmaintain calendar of meetings and appointmentsExcellent phone etiquette and customer service skills in receiving incoming calls, identifying type of call, and forward appropriately