Layla Jacobs Email and Phone Number

• Manages operations staff, such as schedulers, movers, and sales lead generators: interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining.• Communicates with others to ensure coordination of scheduled appointments with activities of other functional areas such as customer service and sales.• Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons… Show more • Manages operations staff, such as schedulers, movers, and sales lead generators: interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining.• Communicates with others to ensure coordination of scheduled appointments with activities of other functional areas such as customer service and sales.• Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons, scheduled, and follow up evaluations are conducted. • Interacts with partners across functional areas supporting analysis needs, in order to be successful in growing organization. • Oversees all payment processing, invoice distribution, and account administration Show less

• Managed and delegated approximately 1000 client caseloads via phone and email correspondence with a personal daily average of 150 email responders, positively answering general inquiries and complex customer concerns. • Worked alongside Client Service team to identify client concerns using technical training, photofinishing knowledgebase, and service skills to resolve conflicts, resulting in client retention• Developed training manual for customer service call center, focusing on… Show more • Managed and delegated approximately 1000 client caseloads via phone and email correspondence with a personal daily average of 150 email responders, positively answering general inquiries and complex customer concerns. • Worked alongside Client Service team to identify client concerns using technical training, photofinishing knowledgebase, and service skills to resolve conflicts, resulting in client retention• Developed training manual for customer service call center, focusing on customer experience and brand implementation. • Used data tracking system in order to successfully identify and analyze client concerns, errors, and resolution trends• Met and exceeded weekly, monthly, and quarterly sales and client resolution goals and performance standards Show less

• Responsible for communicating with cross functional teams to schedule photography sessions and shoot calendar for DreamMaker Kidz• Communicated and coordinated details with different schools who applied for career day programs, streamlining process to ensure single scheduling of staff• Served as the liaison between school and studio personnel, maintaining positive relationships and growing client database• Monitored lead traffic for sponsorship, aiding in the increase of marketing… Show more • Responsible for communicating with cross functional teams to schedule photography sessions and shoot calendar for DreamMaker Kidz• Communicated and coordinated details with different schools who applied for career day programs, streamlining process to ensure single scheduling of staff• Served as the liaison between school and studio personnel, maintaining positive relationships and growing client database• Monitored lead traffic for sponsorship, aiding in the increase of marketing and proposals for various fundraising efforts• Led on-boarding processes for new school projects; provided access to photography system, building training materials and facilitating training for new franchise operators Show less

• Lead product knowledge training for associates, assisting in maintaining technical and product expertise for new release camera and other photography accessories. • Communicated with customers to identify best equipment for their lifestyle and anticipated uses. • Maintained monthly sales goals, assisting the store in exceeding its corporate sales projections.• Responsible for handling high priority, confidential information pertaining to consumer purchases.