Layla Saab Email & Phone Number

Los Angeles, California, United States

Los Angeles, California, United States

- Handled complex customer inquiries and resolve issues via phone, email, or live chat. - Provided in-depth product or service knowledge to troubleshoot and resolve customer concerns. - Managed escalated customer issues, ensuring timely and satisfactory resolution. - Provided feedback and insights to internal teams regarding recurring customer issues or suggestions for product improvement. - Mentored and trained junior customer support representatives, offering guidance on best practices and troubleshooting.- Identified opportunities to streamline support processes and improve customer satisfaction. - Analyzed customer feedback to detect patterns and collaborate with relevant teams to implement process improvements. - Ensured that support quality standards are consistently met or exceeded. - Performed audits of customer support interactions to ensure compliance with company policies. - Participated in the development and refinement of support policies, procedures, and best practices.

Los Angeles, California, United States

- Put together realistic budgets based upon costs and fees for successfully operating business.- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals and increased sales by 10%.- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.- Created and monitored promotional approaches to increase sales and profit levels.- Consulted with customers to assess needs and propose optimal solutions.- Conducted target market research to discover customer needs and analyze competitor trends.

Los Angeles, California, United States

- Evaluated customers' potential needs to make appropriaterecommendations.- Onboarded driver-partners onto systems by reviewing, maintaining,and organizing vehicle and personal documentation - Reviewingbackground checks- Answered about 35-40 video calls to assist partners with profilesetup and ensuring all requirements were met.- Utilized online and offline sources to stay on top of Uber processesand tools- Partnered closely with engineering and product marketing teams toshare client feedback and iterate and advise on improvementsneeded.- Gave feedback for product development and scale- Trained new hires on how to operate internal tools and aboutcompany expectations.

Los Angeles, California

-Tracked team members individual KPIs and held members accountable to performance expectations-Worked cross-functionally with various departments to improve Sales and support tactics to make room for improvements for better workflows.-Conducted weekly 1:1s for all team members and provided feedback.-Top specialist in Los Angeles Area to pitch potential drivers' idea of getting on-boarded with Uber and averaged about 30-40 sign-ups per week exceeding goal of 20.-Onboarded and trained new Specialists.-Led and motivated team with set goals to meeting and exceeding them.-Onboarded and Followed up with partners via phone call, text, and email to ensure all requirements were met in order to start driving.

High School Diploma, Animation

Associate'S Degree, Marketing

International Business/ Marketing