Layla Blackshear Email & Phone Number

United States

• Established a framework and methodology for creating new volunteer roles that aligned with department goals and strategies, focusing on our mission and stewardship.• Facilitated the screening, matching, and onboarding of new volunteers.• Managed and prioritized volunteer caseload on a daily, weekly, and long-term basis.• Collaborated with workgroups to provide web-based options for virtual volunteering and designed email content for external and internal… Show more • Established a framework and methodology for creating new volunteer roles that aligned with department goals and strategies, focusing on our mission and stewardship.• Facilitated the screening, matching, and onboarding of new volunteers.• Managed and prioritized volunteer caseload on a daily, weekly, and long-term basis.• Collaborated with workgroups to provide web-based options for virtual volunteering and designed email content for external and internal constituents.• Supported local staff partners through educating, training, and assisting with the onboarding of volunteers in their area. Show less

Austin, Tx

• Managed, coached, trained, and developed a team of 12-16 specialists at the National Cancer Information Center • Coached to desired performance metrics and organizational expectations and for developmental opportunities for team members; supported staff development by collaborating with a dedicated Performance Support Specialist • Provided staff accountability in accordance with current policies through performance reviews, regular feedback, and check-ins as determined by… Show more • Managed, coached, trained, and developed a team of 12-16 specialists at the National Cancer Information Center • Coached to desired performance metrics and organizational expectations and for developmental opportunities for team members; supported staff development by collaborating with a dedicated Performance Support Specialist • Provided staff accountability in accordance with current policies through performance reviews, regular feedback, and check-ins as determined by organizational timelines and actively participates in the corrective action process as necessary• Managed a Special Response team that utilized specialized Salesforce reporting and case queues; interpreted forecasting and staffing reports to accommodate needs• Provided support between Income and the Communications Team; assisted with auditing and editing NCIC Procedures database and ensuring updated processes• Managed the Spanish Income team from 2016 through 2019 Show less

Austin, Tx

• Supported Income Support Specialists by providing tailored performance coaching plans and feedback.• Monitored inbound calls for quality assurance and calibrated with leadership team regarding consistent expectations. • Supported the development of the team and department by answering the Income department’s response phone and chat as a subject matter expert (SME).• Collaborated with team supervisor and senior leadership to identify and plan for future department needs.

Austin, Tx

• Managed a high volume of inbound calls and chats regarding income generation, Society programs, and events while providing customer service to constituents and donors.• Provided technical support for event fundraising websites and mobile app, processed donations and event registrations. • Trained new hires in a classroom environment, coached and mentored them in new role.• As a Communications Team Assistant, wrote and edited procedure database.• As a Written Communications… Show more • Managed a high volume of inbound calls and chats regarding income generation, Society programs, and events while providing customer service to constituents and donors.• Provided technical support for event fundraising websites and mobile app, processed donations and event registrations. • Trained new hires in a classroom environment, coached and mentored them in new role.• As a Communications Team Assistant, wrote and edited procedure database.• As a Written Communications Specialist, provided email and chat support.• Served as Treasurer for Relay For Life event; collected and reported donations and partnered with local businesses to support our fundraising. Show less

Austin, Texas Metropolitan Area

• Trained, scheduled, and supervised teachers in addition to coordinating curriculum • Facilitated communication with parents• Collected and recorded tuition payments• Managed payroll and staff records • Supported multiple classrooms in the event of staff absences

Austin, Tx

• Provided customer service and team sales support via multiple communication channels• Processed, managed, and shipped orders• Worked with vendors to manage inventory• Maintained company website and CRM system

Www.Laylablackshear.Com

Live music photography, fine arts & wedding photographyClients:Food Network MagazineOmni HotelsGus's Fried Chicken, Austin and Memphis, TNWe Shot JR

Childcare, teaching, event planning, personal assistance

Dallas, Texas, United States

• Managed office, bookkeeping, accounts receivable, and vendor relationships• Recruited, hired, trained, and managed employees• Provided client support by meeting customized needs for stores• Photographed apparel line and maintained website

Dallas, Tx

Temporary position - designed and implemented curriculum in addition to teaching students about techniques, artists, and history of art

Elementary Education And Teaching

Associate Of Arts (A.A.), Photography

Darkroom Photography