Layla Blackshear Email & Phone Number

United States

• Established a framework and methodology for creating new volunteer roles that aligned with department goals and strategies, focusing on our mission and stewardship.
• Facilitated the screening, matching, and onboarding of new volunteers.
• Managed and prioritized volunteer caseload on a daily, weekly, and long-term basis.
• Collaborated with workgroups to provide web-based options for virtual volunteering and designed email content for external and internal… Show more
• Collaborated with workgroups to provide web-based options for virtual volunteering and designed email content for external and internal constituents.
• Supported local staff partners through educating, training, and assisting with the onboarding of volunteers in their area. Show less

Austin, TX

• Managed, coached, trained, and developed a team of 12-16 specialists at the National Cancer Information Center
• Coached to desired performance metrics and organizational expectations and for developmental opportunities for team members; supported staff development by collaborating with a dedicated Performance Support Specialist
• Provided staff accountability in accordance with current policies through performance reviews, regular feedback, and check-ins as determined by… Show more
• Provided staff accountability in accordance with current policies through performance reviews, regular feedback, and check-ins as determined by organizational timelines and actively participates in the corrective.
• Managed a Special Response team that utilized specialized Salesforce reporting and case queues; interpreted forecasting and staffing reports to accommodate needs
• Provided support between Income and the Communications Team; assisted with auditing and editing NCIC Procedures database and ensuring updated processes

Austin, TX

• Supported Income Support Specialists by providing tailored performance coaching plans and feedback.
• Monitored inbound calls for quality assurance and calibrated with leadership team regarding consistent expectations.
• Supported the development of the team and department by answering the Income department’s response phone and chat as a subject matter expert (SME).
• Collaborated with team supervisor and senior leadership to identify and plan for future department needs.

Austin, TX

• Managed a high volume of inbound calls and chats regarding income generation, Society programs, and events while providing customer service to constituents and donors.
• Provided technical support for event fundraising websites and mobile app, processed donations and event registrations.
• Trained new hires in a classroom environment, coached and mentored them in new role.
• As a Communications Team Assistant, wrote and edited procedure database.
• As a Written Communications… Show more
• As a Written Communications Specialist, provided email and chat support.

Austin, Texas Metropolitan Area

• Trained, scheduled, and supervised teachers in addition to coordinating curriculum
• Facilitated communication with parents
• Collected and recorded tuition payments
• Managed payroll and staff records
• Supported multiple classrooms in the event of staff absences

Austin, TX

• Provided customer service and team sales support via multiple communication channels
• Processed, managed, and shipped orders
• Worked with vendors to manage inventory
• Maintained company website and CRM system

www.laylablackshear.com

Live music photography, fine arts & wedding photographyClients:Food Network MagazineOmni HotelsGus's Fried Chicken, Austin and Memphis, TNWe Shot JR

Childcare, teaching, event planning, personal assistance

Dallas, Texas, United States

• Managed office, bookkeeping, accounts receivable, and vendor relationships
• Recruited, hired, trained, and managed employees
• Provided client support by meeting customized needs for stores
• Photographed apparel line and maintained website

Dallas, TX

Temporary position - designed and implemented curriculum in addition to teaching students about techniques, artists, and history of art

Elementary Education And Teaching

Associate Of Arts (A.A.), Photography

Darkroom Photography