Layla M. Email & Phone Number

United States

Washington, Dc

•Serve as an initial reviewer and/or author of day to day consultant contracts and agreements; use judgement to advance agreement with non-standard terms for a second review and/or additional review from the Officer/Sr. Director. • Maintain an understanding of all types of contracts, grants and other agreement templates used and situational appropriateness.• Assists campaign teams in assigned portfolio in developing agreements and grants.• Serves as a liaison to the other departments concerning contracting policies and procedures.• Assists in developing and maintaining contracting trainings and reference documents. • Provide fiduciary support, liaising with UN Agency staff around reporting and drafting of agreements, as requested.• Liaises with Finance Department staff on various overlapping duties, such as drafting invoices, grant payments, UNFIP grant paperwork and in some cases, payment requests, and supporting the annual audit. • Provide ad-hoc support for the Sr. Director including research, memos, blog pieces for the UNF Intranet and any other reports, as requested.• Maintains a strong knowledge of Salesforce and various programs in order to extract information and prepare reports.

Elkridge, Md

• Managed 4 consultant schedules to coordinate customer appointments based on time and location• Solicited customer feedback to ensure satisfactory service was provided, responded to complaints as needed to maintain a stellar reputation in the industry and with customers • Assisted with the onboarding process, received new hire paperwork and verified federal compliance • Facilitated the development of a centralized manual of company procedures, available to all employees, to provide consistent service and information to customers

Montgomery County, Maryland, United States

•Completed the Election Judge Training program established by Montgomery County to prepare for election day•Ensured safe, fair and equal access to the polling place on election day for all voters•Opened and closed the polling place in accordance with county guidelines•Followed strict tracking procedures to maintain the integrity of the election

Washington, Dc

• Analyzed hotel occupancy and guest turnover to build weekly schedules for over 70 employees • Monitored employee timecards and vacation requests to complete payroll on a weekly basis• Created daily assignment lists for 20-30 housekeepers to maintain efficiency and productivity • Communicated with Local 25 leaders to guarantee the union contract was properly observed

Washington, Dc

• Awarded the “Host of the Quarter” based on manager and colleague recommendations• Prepared for group arrivals to deliver a smooth check in experience to 40 guests simultaneously• Monitored email and phone communication to keep track of room statuses and updates • Completed a daily checklist of 15 tasks in addition to assisting guests with unexpected requests

Washington, Dc

• Quickly confirmed, organized, and processed guest reservations for check in• Anticipated and accommodated guest needs to provide an enjoyable hotel experience• Efficiently verified and secured payment for accommodations • Acknowledged guest issues and resolve them to improve the guest’s experience

Orlando, Florida Area

• Participant in the Walt Disney World College Program• Enrolled in colligate courses while working full time • • Remained “in character” in a themed environment to provide memorable experiences for guests• Monitored 17 hotel rooms daily to ensure the Disney experience exceeded guest expectations• Recognized by fellow cast members and by guests for exceptional work ethic and efficiency

Philadelphia, Pa

• Followed all policies and procedures to ensure a sanitary environment• Ran the cash register and took payments from customers • Communicated orders to fellow baristas by utilizing a system of codes and short hand • Expedited drink orders to ensure they were completed properly in a timely manner• Created drinks for customers based on their personal and dietary preferences

Bethesda, Md

• Greeted customers to make them feel welcome and comfortable in the store• Interacted with customers in order to help them find the perfect product to fit their needs• Monitored fitting rooms to keep them clean for customers and to prevent theft• Maintained cleanliness of clothing racks on the sales floor to ensure the product is appealing to shoppers

Rome Area, Italy

• Assisted students in finding books and class materials to help them with their studies • Checked books in and out of the library in order to keep track of their locations• Monitored books on reserve being used by students to ensure they were returned in time• Returned books to the shelves after they had been returned to keep the library organized

Potomac, Md

• Worked after hours, interacted with customers and provided friendly service at check out• Memorized produce PLU codes and manually entered them into the cash register to speed up the check out process• Restocked shelves and end caps in order to increase sales and improve product turn-over• Consistently recognized by management and customers for friendly service and efficiency

Human Resources

Completed classes recommended for college credit by the American Council on Education while working full time at the Walt Disney World.

Bachelor Of Arts (B.A.) Psychology, Psychology

Activities and Societies: Psychology Majors Associaton