Linda Lay Email & Phone Number

Madison, Wisconsin, United States

• Manage the daily operation and maintenance of applications to manage roads for the Wisconsin DoT. • Assign roles, revise workflows and application text, as well as create business side system administration documentation.• Use SQL and programming knowledge to evaluate and understand source code and create documentation for software functions and SQL tables.• Provide guidance and strategy recommendations for researching and improving the overall user experience of the application.

Greater Chicago Area

• Explain key concepts, teach test-taking strategies, and revise essays for students taking the SAT and TOEFL.• Provide customized instruction for each student and keep track of their progress.

• Work with stakeholders to establish a UX research strategy to better understand and serve Renshuu's users.• Create roadmaps for evaluative and generative research planning, along with research briefs for each step in the process.• Perform heuristic analysis and usability testing, along with in-depth user interviews and task analysis, and regularly present findings to stakeholders.

Verona, Wi

• Investigated and resolved technical issues with medical records software for large healthcare organizations. • Communicated with and managed multiple analyst teams at each customer to deliver solutions and undertake large projects to improve the software.• Designed and conducted internal usability sessions and projects in order to improve the provider experience.

Lansing, Michigan Area

• Managed two teams that provided MSU faculty and staff student feedback and input on their projects• Educated a diverse group of undergraduate students in design, UX research and systems thinking strategies.• Presented and documented research results, recommendations, and strategies moving forward, depending on the clients’ needs.

Lansing, Michigan Area

• Acclimated students to college life through one-on-one outreach, residential events, collaborations with MSU student organizations, and collaborative events with other ICAs.• Hosted the Multiracial Unity Living Experience (MRULE) every other week to promote discussions concerning current social issues pertinent to students’ experiences at university.

Lansing, Michigan Area

• Helped students through complex problems, facilitating independent learning and problem solving skills.• Answered student questions and graded assignments for BE101 (Introduction to Biosystems Engineering)• Troubleshooted MATLAB code as a mentor for EGR102 and • Tutored physics, chemistry and calculus with CoRE.

Lansing, Michigan Area

• Developed magnetic nanoparticle-based biosensors for medical diagnostics. • Researched the long-term storage of gold nanoparticles to improve sensor implementation in developing nations, as well as the antibacterial effects of magnetic nanoparticles on tuberculosis growth and detection.

Greater Chicago Area

Collaborated with five different in-house startup teams to provide user experience consulting, persona creation, low-fidelity and high-fidelity wireframe creation, and Agile/Scrum assistance.

Lansing, Michigan Area

• As Sustainability Lead, gave presentations in the East Lansing and Lansing community, worked to connect design teams with community partners, updated the website, and built intra-studio relationships.

Lansing, Michigan Area

• Over the course of a year, led a project to help retool the MSU Student Food Bank to better serve the influx of customers at each distribution. Improvements developed included an electronic swipe system, maps of the food bank, and (in the future) a new database for client data.

Taught a team of five students the human-centered design process as we devised ways to remedy cell phone overuse.

Lansing, Michigan Area

• Conducted presentations on the importance of undergraduate research to fellow college students. • Advised students in both auditorium presentation, resource fair, and panel settings.

Lansing, Michigan Area

• Worked with high school students to mentor kids at the Boys and Girls Club in south Lansing.• Provided academic support, SAT prep and college application help to high school juniors Fall 2016.

Lansing, Michigan Area

• Synthesized research papers written in Spanish for an English review of the literature.• Studied the capture efficiency of magnetic nanoparticles on detection of mycobacterial models for tuberculosis.• Analyzed artificial sputum samples under a microscope, recorded efficiency of nanoparticle capture of bacteria.

Lansing, Michigan Area

• First learned and was introduced to the process of human-centered design as a team member at a student organization that addresses local and social issues through the human-centered design process.• Worked to redesign the walker for those with cerebral palsy in order to better serve their needs.

• Managed a floor of summer campers as part of a policy debate summer camp.• Evaluated and judged practice debate rounds and debate tournaments and provided detailed feedback.

Bachelor Of Science (B.S.), Biosystems Engineering

Bachelor Of Arts - Ba, Experience Architecture

Education record

Education record