Layne B. Email & Phone Number

Milwaukee, Wisconsin, United States

Milwaukee, Wisconsin, United States

Manage scheduling accuracy, incoming and outgoing calls and medical records, staff and patient conversations, financial collections, and the Milwaukee patient coordinators.Created the New Patient Retention Program for midwest Kindbody providers.Coordinate weekly Lead Patient Coordinator meetings, check-ins with patient coordinator’s to improve performance, and monthly Milwaukee staff meetings. . Monitor provider and in-clinic lab/ultrasound schedules for any conflicts and make improvements to schedule templates.Check that emails, portal messages, and faxes are completed in a timely manner and delegate to the PC and nursing team as necessary. Collaborate with physicians, regional office managers and marketing coordinators to improve patient journeys and new patient numbers.Designed structured work flow and materials for the medical records department and educated all Kindbody patient coordinators on medical records processes, Train new patient coordinators to provide an unparalleled patient experience.

Coordinated patient goals with a holistic model and helped them in achieving a mind, body and spirit balance.Supervised the day-to-day functions of staff including the nurse practitioner, registered nurse, and dietitians. Supported patients through meetings discussing any frustrations, diet questions, and financing options. Answered multi-line phones and maintained excellent communication in regards to established patient scheduling, new patient leads and patient financing questions. Managed social media outlets for the company; advertised new promotions on Facebook and Instagram.Communicated with vendors and assisted with weekly inventory of supplements and wellness products.

Verified active and in network coverage with qualifying insurance companies; submit pre-authorizations for CPT and ICD-10 codes for outpatient procedures.Scheduled patients taking into consideration 2 strict physician schedules, insurance or payment requirements, staffing, and type of procedure.Entered information of varying complexity to update medical records and agreements.Collaborated with the marketing team to recruit potential patients through strategic methods.Reinforced and upheld patient confidentiality as required by HIPAA and clinic policy.

Assisted in all areas of work including housing, foods, admissions and aquatics.Balanced all guest inquiries and attended to guest complaints in an appropriate manner.Led Ellis and Associates In-Service trainings 5 times per week with certifications in First Aid, CPR and AED.Conducted team meetings and housing inspections bi-weekly.Trained over 200 international employees on park policies and laws in their non native language.

Maintained top of industry hospitality and spa service standards through provided on-site courses.Ensured patient charts were equipped with required documentation to guarantee all updated financial agreements and patient consents.Reviewed and signed off on all invoices including discounts, add-ons, and refunds.Processed daily revenue reports and accounted for all deposits and withdrawals.Scheduled firm time structured liposuction surgeries, Venus treatments, pre op and follow up appointments.Communicated with financing companies; Care Credit, Enhance, and Speciality, to guarantee eligibility and proper transaction.Directed clinical staff on procedure changes and assisted in the operating room when needed.

Created an excellent experience for clients through attentive service and strong focus on customer service.Presented membership plans, discussed financial options and processed new members.Maintained detailed knowledge of all services offered and therapists capabilities through online courses.Balanced therapists unique schedules to serve over 600 members.Demonstrated encouraging and positive behavior in support of operations’ goals.