Mario Dominic Lazarus Email & Phone Number

Chennai, Tamil Nadu, India

We specialize in providing cutting-edge technology solutions tailored to help businesses thrive in the digital age. With our expertise in software development, data analytics, and cloud services, we can revolutionize the way you do business.Our disruptive digital services and solutions aim to enhance the presence and positioning of ambitious businesses. We work in intensely collaborative ways to ensure we build right and win big.We help craft the right "experience" for your… Show more We specialize in providing cutting-edge technology solutions tailored to help businesses thrive in the digital age. With our expertise in software development, data analytics, and cloud services, we can revolutionize the way you do business.Our disruptive digital services and solutions aim to enhance the presence and positioning of ambitious businesses. We work in intensely collaborative ways to ensure we build right and win big.We help craft the right "experience" for your customers. From user centric concepts, to structured ideation, to elegant and effective design, to robust development, to scalable deployment, we partner and work with you. Show less

- Specialization in Cloud, Data Engineering, Ecommerce, Digital Transformation- Managed End to End sales process- New client acquisitions- Recruitment and Training

Chennai, Tamil Nadu, India

- End to end sales process- New Customer acquisition- Team Management- Recruitment and training

Chennai Area, India

- Was involved in setting up the Business Development team for the Enterprise division- Setting up Processes, tools and Quality measuring parameters- Handled the Lead generation activity - Involved in Recruitment and Training- Worked closely with the management in terms of Target customers, positioning- Involved in presales activities- End to end process of Booking, Billing, Collection and Burn

Chennai Area, India

- On an Average handled a team of 5-10 business development executives and was responsible for  daily calls, AHT, presentation targets and revenue metrics of the team- Manage Customer presentations / interactions and work as a liason between the company and the customers- Handled the Booking, Billing, Collection and Burn of my team- Interface between the top management team / support team and other departments within the organization- Conduct pre/post shift meetings and cascade… Show more - On an Average handled a team of 5-10 business development executives and was responsible for  daily calls, AHT, presentation targets and revenue metrics of the team- Manage Customer presentations / interactions and work as a liason between the company and the customers- Handled the Booking, Billing, Collection and Burn of my team- Interface between the top management team / support team and other departments within the organization- Conduct pre/post shift meetings and cascade latest process inputs from the clients and the management to the team- Review the performance of the team and ensuring the metrics of the team are achieved on a daily basis- Team building and morale boosting exercises as well as mentoring the team and giving them guidance- Involved in hiring and training process Show less

Chennai, Tamil Nadu

- Executed and monitored the complete sales process cycle for the in-house Business Intelligence Suite on an enterprise level to the entire Eastern Coast, Central and West region of the United States through teleconferencing and web demonstration- Managed the Tele-conferencing sales team to ensure high service levels and customer satisfaction to explore more avenues for market penetration- Gathering the prospects requirements and showing them customized product demonstration- Shaped… Show more - Executed and monitored the complete sales process cycle for the in-house Business Intelligence Suite on an enterprise level to the entire Eastern Coast, Central and West region of the United States through teleconferencing and web demonstration- Managed the Tele-conferencing sales team to ensure high service levels and customer satisfaction to explore more avenues for market penetration- Gathering the prospects requirements and showing them customized product demonstration- Shaped the methodology and approach to meet the customer needs by preparing presentations for clients and marketing team in order to enhance sales and made customized presentations to the client’s based on there requirement- Handling proposal production with key differentiators, executive summary, solution architecture, escalation methodology, effort estimation, pricing, delivery approach, engagement assumption and methodology- Post Sales activities, Sales of Annual Maintenance Contract (AMC) and Services Show less

Chennai, Tamil Nadu

- HP - Customer Support - On an average handled a team of 30 executives and also was responsible for daily KRA- Monitor and manage the performance metrics of all the team members- Track and manage the team’s attendance and schedule their offs based on the call arrival pattern- Resolve all the escalated issues and ensure end-user satisfaction- Conduct pre/post shift meetings and cascade latest process inputs from the clients and the management to the team- Interface between… Show more - HP - Customer Support - On an average handled a team of 30 executives and also was responsible for daily KRA- Monitor and manage the performance metrics of all the team members- Track and manage the team’s attendance and schedule their offs based on the call arrival pattern- Resolve all the escalated issues and ensure end-user satisfaction- Conduct pre/post shift meetings and cascade latest process inputs from the clients and the management to the team- Interface between the team & top management and support functions with highest level of efficiency- Team building and morale boosting exercises – Employee retention strategies- Mentoring team members & finding ways to aid the associates in adding value and having job satisfaction- Analysis of agent level dissatisfaction causes and send weekly dissatisfaction report to the client (HP) thus exploring and analyzing the causes of dissatisfaction to customers based on client feedback data given by the team members- Training the new recruits on process (Have trained close to 150 new recruits) Show less