Lazar Valentin Marian Email & Phone Number

Bucharest, Romania

As a Senior Technical Support Specialist with a strong focus on QA, I manage and maintain an application used by hundreds of thousands of users across 35+ countries. My role encompasses overseeing a vast amount of data, ensuring the app is error-free, and implementing country-specific changes based on localized requests. I collaborate closely with teams in each country to address their unique needs and ensure smooth app functionality.Key responsibilities:Global Application… Show more As a Senior Technical Support Specialist with a strong focus on QA, I manage and maintain an application used by hundreds of thousands of users across 35+ countries. My role encompasses overseeing a vast amount of data, ensuring the app is error-free, and implementing country-specific changes based on localized requests. I collaborate closely with teams in each country to address their unique needs and ensure smooth app functionality.Key responsibilities:Global Application Maintenance: Ensuring the app performs optimally across all regions by identifying and resolving technical issues, managing deployments, and coordinating with local teams for country-specific modifications.Error-Free Operation: Continuously monitoring the application to ensure a seamless, error-free experience for all users, troubleshooting complex issues, and providing timely fixes.Deployment Management: Handling app deployment on production environments, ensuring that updates and new features are rolled out smoothly to all users globally.QA Expertise: Extensive experience in manual testing, including writing my own test cases, and ensuring quality in every release. Some experience with automated testing, particularly using Selenium, to support long-term testing processes.Agile Methodology: Skilled in agile methodologies, working in fast-paced environments with cross-functional teams to meet release timelines and deliver exceptional user experiences.I'm passionate about delivering high-quality software that meets the diverse needs of global users while continuously improving processes for better performance and user satisfaction. Show less

👉 I work as a QA Technical Engineer / Contractor / Freelancer with 3+ years of experience. I help companies around the world guarantee they deliver errorless software to their clients.✔️ My focus is on the effective and efficient planning and conduction of the entire software testing cycle, with a preference for the stages of manual testing.💡 I am constantly looking for new and exciting challenges within the tech world.📩 Drop me a message and let’s see how my… Show more 👉 I work as a QA Technical Engineer / Contractor / Freelancer with 3+ years of experience. I help companies around the world guarantee they deliver errorless software to their clients.✔️ My focus is on the effective and efficient planning and conduction of the entire software testing cycle, with a preference for the stages of manual testing.💡 I am constantly looking for new and exciting challenges within the tech world.📩 Drop me a message and let’s see how my expertise can help your organization! Show less

Bucharest, Romania

✅ Data analytics and consumer reports application 🏢 The client, a leading player in the data and analysis of consumer purchasing behavior market, was facing major delays in updating and maintenance of its application for its existing clients while also expanding its operations to new markets.✔️ 𝙍𝙚𝙙𝙪𝙘𝙚𝙙 𝙩𝙚𝙖𝙢-𝙬𝙞𝙙𝙚 𝙩𝙚𝙨𝙩𝙞𝙣𝙜 𝙩𝙞𝙢𝙚 𝙗𝙮 20% 𝙖𝙣𝙙 𝙘𝙪𝙩 𝙘𝙡𝙞𝙚𝙣𝙩 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙞𝙣-𝙖𝙥𝙥 𝙩𝙞𝙢𝙚 𝙗𝙮 10% by eliminating redundant and repetitive input… Show more ✅ Data analytics and consumer reports application 🏢 The client, a leading player in the data and analysis of consumer purchasing behavior market, was facing major delays in updating and maintenance of its application for its existing clients while also expanding its operations to new markets.✔️ 𝙍𝙚𝙙𝙪𝙘𝙚𝙙 𝙩𝙚𝙖𝙢-𝙬𝙞𝙙𝙚 𝙩𝙚𝙨𝙩𝙞𝙣𝙜 𝙩𝙞𝙢𝙚 𝙗𝙮 20% 𝙖𝙣𝙙 𝙘𝙪𝙩 𝙘𝙡𝙞𝙚𝙣𝙩 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙞𝙣-𝙖𝙥𝙥 𝙩𝙞𝙢𝙚 𝙗𝙮 10% by eliminating redundant and repetitive input requests from the application main flow.✔️ 𝘼𝙨𝙨𝙪𝙧𝙚𝙙 100% 𝙙𝙚𝙡𝙞𝙫𝙚𝙧𝙮 𝙤𝙛 𝙣𝙚𝙬 𝙖𝙥𝙥 𝙛𝙚𝙖𝙩𝙪𝙧𝙚𝙨 𝙤𝙧 𝙣𝙚𝙬 𝙧𝙚𝙡𝙚𝙖𝙨𝙚𝙨 by taking ownership of full application testing, deployment, updates and release, covering a number of countries for existing or new clients.✔️ 𝙄𝙣𝙘𝙧𝙚𝙖𝙨𝙚𝙙 𝙢𝙖𝙣𝙪𝙖𝙡 𝙩𝙚𝙨𝙩𝙞𝙣𝙜 𝙘𝙤𝙫𝙚𝙧𝙖𝙜𝙚 𝙗𝙮 30% 𝙖𝙣𝙙 𝙧𝙚𝙙𝙪𝙘𝙚𝙙 𝙥𝙧𝙤𝙙𝙪𝙘𝙩𝙞𝙤𝙣 𝙗𝙪𝙜𝙨 𝙗𝙮 10% by substantially improving test case scenarios through enforcing regular test case updates for each new application update. Show less

✅ Back-office ticketing support system🏢 The client, a global technical support service provider, was facing an increased number of customer complaints because of the exponential growth in the time it took for solving its application’s technical issues.✔️ 𝙍𝙚𝙙𝙪𝙘𝙚𝙙 𝙘𝙤𝙢𝙥𝙖𝙣𝙮 𝙢𝙤𝙣𝙩𝙝𝙡𝙮 𝙚𝙭𝙥𝙚𝙣𝙨𝙚𝙨 𝙗𝙮 𝙢𝙤𝙧𝙚 𝙩𝙝𝙖𝙣 500,000$ 𝙐𝙎𝘿 by identifying a major production bug through which a faulty promotion was overtaxing drivers on a per-ride basis.✔️… Show more ✅ Back-office ticketing support system🏢 The client, a global technical support service provider, was facing an increased number of customer complaints because of the exponential growth in the time it took for solving its application’s technical issues.✔️ 𝙍𝙚𝙙𝙪𝙘𝙚𝙙 𝙘𝙤𝙢𝙥𝙖𝙣𝙮 𝙢𝙤𝙣𝙩𝙝𝙡𝙮 𝙚𝙭𝙥𝙚𝙣𝙨𝙚𝙨 𝙗𝙮 𝙢𝙤𝙧𝙚 𝙩𝙝𝙖𝙣 500,000$ 𝙐𝙎𝘿 by identifying a major production bug through which a faulty promotion was overtaxing drivers on a per-ride basis.✔️ 𝙍𝙚𝙙𝙪𝙘𝙚𝙙 𝙣𝙚𝙬 𝙝𝙞𝙧𝙚𝙚 𝙩𝙧𝙖𝙞𝙣𝙞𝙣𝙜 𝙩𝙞𝙢𝙚 𝙛𝙧𝙤𝙢 1 𝙢𝙤𝙣𝙩𝙝 𝙩𝙤 𝙡𝙚𝙨𝙨 𝙩𝙝𝙖𝙣 2 𝙬𝙚𝙚𝙠𝙨 by actively participating in the new hires initial induction through 1:1 daily calls, assisting with the system setup, and shadowing the ticket-solving process.✔️ 𝙍𝙚𝙙𝙪𝙘𝙚𝙙 𝙗𝙮 100% 𝙩𝙝𝙚 𝙡𝙖𝙜𝙜𝙞𝙣𝙜 𝙩𝙞𝙘𝙠𝙚𝙩 𝙦𝙪𝙚𝙪𝙚, delivering 140% on monthly ticket quota and actively assisting team members on difficult or dragging issues. Show less

Bucharest, Romania

✅ IT office infrastructure management 🏢 The client, an upcoming start-up in the online advertising market, was facing increased delays in the initial set-up of its operations because of the lack of experience with IT office infrastructure and because of limited resources which made it impossible to support a full fledged IT department.✔️ 𝙍𝙚𝙙𝙪𝙘𝙚𝙙 𝙗𝙮 50% 𝙩𝙝𝙚 𝙘𝙤𝙢𝙥𝙖𝙣𝙮'𝙨 𝙞𝙣𝙞𝙩𝙞𝙖𝙡 𝙄𝙏 𝙨𝙮𝙨𝙩𝙚𝙢 𝙨𝙚𝙩-𝙪𝙥 𝙚𝙭𝙥𝙚𝙣𝙨𝙚𝙨, by setting up 100% of the… Show more ✅ IT office infrastructure management 🏢 The client, an upcoming start-up in the online advertising market, was facing increased delays in the initial set-up of its operations because of the lack of experience with IT office infrastructure and because of limited resources which made it impossible to support a full fledged IT department.✔️ 𝙍𝙚𝙙𝙪𝙘𝙚𝙙 𝙗𝙮 50% 𝙩𝙝𝙚 𝙘𝙤𝙢𝙥𝙖𝙣𝙮'𝙨 𝙞𝙣𝙞𝙩𝙞𝙖𝙡 𝙄𝙏 𝙨𝙮𝙨𝙩𝙚𝙢 𝙨𝙚𝙩-𝙪𝙥 𝙚𝙭𝙥𝙚𝙣𝙨𝙚𝙨, by setting up 100% of the office IT infrastructure, incl. computers, laptops, printers, mobile devices, and routers, and installing essential software.✔️ 𝘼𝙨𝙨𝙪𝙧𝙚𝙙 0 𝙘𝙧𝙞𝙩𝙞𝙘𝙖𝙡 𝙄𝙏 𝙨𝙚𝙘𝙪𝙧𝙞𝙩𝙮 𝙞𝙨𝙨𝙪𝙚𝙨, related to malware, data security, phishing attacks, etc. by troubleshooting software and hardware components, and ensuring timely updates of all third-party software.✔️ 𝙀𝙡𝙞𝙢𝙞𝙣𝙖𝙩𝙚𝙙 𝙣𝙚𝙬 𝙝𝙞𝙧𝙚 𝙙𝙚𝙖𝙙 𝙩𝙞𝙢𝙚 𝙧𝙚𝙡𝙖𝙩𝙚𝙙 𝙩𝙤 𝙄𝙏 𝙞𝙨𝙨𝙪𝙚𝙨, by timely ordering and setting up office equipment, and pre-installing necessary software. Show less

International Relations And National Security Studies, 9.5

Education record