Ashley Shulman Email & Phone Number

Orlando, FL, US

Winter Garden, Florida, United States

Designed and deployed comprehensive internal training programs, including custom e-learning content, to elevate employee competencies and performance. Implemented innovative training strategies, such as gamification, to enhance engagement and knowledge retention. Conducted thorough training needs assessments, developing tailored training initiatives that.

Winter Garden, FL

• Enhanced workflow efficiency by analyzing and optimizing the internal new business review process.
• Led Salesforce integration for the C&W Services organization, optimizing systems, integrating workflows, and maintaining data integrity.
• Acted as the liaison between Salesforce users and technical stakeholders, facilitating changes and workflows.
• Implemented automation tools, reducing manual tasks, and increasing departmental productivity.
• Created comprehensive workflow documentation to improve team understanding.
• Managed multiple projects simultaneously, ensuring on-time delivery and quality within budget.

Auburndale, Massachusetts

• Implemented Core Service Line Technical Training Curriculum for Janitorial, Office Services and Engineering departments.
• Managed the C&W Services Individual Trade License and Certifications project to ensure all licenses are tracked and up to date for service quality.
• Maintained Learning Management System (LMS) for partners and clients, including curriculum development, e-learning uploads, report generation and user support.
• Established and moderated Learning Management System User Group, fostering discussion on system challenges, features and updates.
• Conducted training session for new LMS administrators, providing ongoing support and guidance.
• Facilitated diverse training sessions, ranging from New Employee Orientation to Leadership and Relationship Management courses.

Cambridge, MA

• Executes the creation of course activities and integrates ILT's, eLearning's and documents into training programs in the Learning Management System (LMS), applying best practices and internal standards.
• Oversees learner's training assignments, registrations, roster completions and cancellations as necessary.
• Manages the team's training queue requests and mailbox.
• Resolves, troubleshoots, and provides support for issues reported in the LMS.
• Supervises logistics, including facilities requests, administering the printing of training materials, catering, set-up, on-site support for the New Employee Orientation and other Global Learning events.
• Coordinates with various stakeholders regarding LMS requests and learning event details, sending out communications for upcoming sessions and monitoring any schedule change or cancellations.

Disney Vacation Club Sales And Operations Department

• Spearheaded the development of a comprehensive training initiative for the Disney Vacation Club Operations organization.
• Managed the creation of training schedules for all new hires, ensuring a seamless onboarding process.
• Established the Intern Development Program for Disney Vacation Club Operations interns, providing valuable learning and growth opportunities.
• Pioneered the formation of the first Core Training Team for the Disney Vacation Club Operations team, enhancing training delivery and effectiveness.
• Updated and maintained all Operating Guides to ensure alignment with current processes and standards.

Walt Disney World Casting Center

• Oversaw onboarding processes for 500 new cast members weekly, including managing new hire paperwork and ensuring compliance with I9 government documents.
• Provided comprehensive support to new cast members by addressing inquiries and concerns related to various HR functions.

Disney University

• Responsible for executing the Transition to Disney Leadership communication strategy for 650 salaried leaders including 10+ customized communication messages per participant, per year.
• Manages participant progress, daily, during the 11-week Transition to Disney Leadership Program through database consolidation, granting program credit, and individual participant communication.
• Support scheduling, monitoring and maintenance of all Disney University East Coast Leadership Program curriculum; averaging 250 classes per year.
• Assist with inventory management as well as day of in-classroom support for 14 Transition to Disney Leadership facilitators.

Sunrise Florida

Credentialing specialists work in health-care facilities verifying the credentials of medical staff. The credentialing specialist ensures that the hospital or health-care facility complies with federal and state regulations regarding licensure and certification of medical professionals. The specialist acts as a liaison between hospital administration and.

Sunrise

Responsible for answering and directing all phone calls to the proper department, processing customer's tag and registration work and cash handling.

Responsible for greeting guests to the Walt Disney World Resort and creating their ticket packages, collecting payment for their tickets and answering any guest questions helping them plan their magical vacation.

Sunrise, FL

Served as the team leader for 4 file clerks and legal assistants who were responsible for purgingthousands of outdated documents and converting all remaining documents electronically. Managed the firms welcome desk, multiple phone lines and administrative tasks daily, while managingcase documentation for 2 paralegals. Served as the backup receptionist for.