AeroLeads people directory · profile
Laïla Douhou Email & Phone Number
Service Partner Manager
at
bol
1 work email found
@bol.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 86%
Current company
Role
Service Partner Manager
Location
Utrecht, Netherlands
Company size
Who is Laïla Douhou? Overview
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Quick answer
Laïla Douhou is listed as Service Partner Manager at bol, a with 4637 employees, based in Utrecht, Netherlands. AeroLeads shows a work email signal at bol.com and a matched LinkedIn profile for Laïla Douhou.
Laïla Douhou previously worked as Operational Service Partner Manager at Bol and Teamlead Service Hub at Bol.Com. Laïla Douhou holds Bachelor Of Science (Bsc), Business/Commerce, General from Hogeschool Utrecht.
Company email context
Email format at bol
This section adds company-level context without repeating Laïla Douhou's masked contact details.
{first_initial}{last}@bol.com
89% confidence
AeroLeads found 1 current-domain work email signal for Laïla Douhou. Compare company email patterns before reaching out.
Profile bio
About Laïla Douhou
Laïla Douhou is a Service Partner Manager at bol.
Current workplace
Laïla Douhou's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles
Laïla Douhou work experience
A career timeline built from the work history available for this profile.
Operational Service Partner Manager
Current
Sep 2023 - Present
Teamlead Service Hub
Verantwoordelijk voor alle eerstelijns operationele Customer Service activiteiten die niet door bol.com uitbesteed zijn.Ik geef in deze rol direct leiding aan 10 Teammanagers. Op De Service Hub werken +/-160 (Senior-) Service Experts die elke dag onze klanten het gevoel proberen te geven dat er maar 1 klant is die telt.
Aug 2021 - Sep 2023
Oct 2018 - Aug 2021
Teammanager Klantenservice (Inhouse)
Feb 2018 - Oct 2018
Teammanager Social Media Service
Aug 2017 - Feb 2018
Teammanager Webcare
Eindverantwoordelijk voor de aansturing en performance van de afdeling Webcare- Aansturen 22 FTE- QM- Coachen- Bewaken/sturen op KPI’s- Dag- en weekstarts- Optimaliseren planning- Bewaken en optimaliseren interne en externe processen- Rapportages- Projecten ( o.a. opstarten Social Chat, FCR, instroom- en doorstroomtraining)- Lid MT-Service- Beoordelings- en functioneringsgesprekken- Werving en selectie
Feb 2016 - Aug 2017
Sr. Webcare Specialist
-Beantwoorden van berichten via Facebook, Twitter en andere kanalen. Daarnaast ook moderator van Telfort forum. -Verantwoordelijk voor QM en coaching.-Vraagbaak.-Leiden van dag- en weekstarts.-Rapportages Salesforce.-Waarnemen/ondersteunen Manager Webcare en Community.-Bewaken KPI's.-Escalaties.-Werving en selectie.-Training.
Aug 2010 - Feb 2016
Kennismanager
Verantwoordelijk voor:-Interne en externe communicatie (brief, e-mail en sms). -Projecten.-Content interne kennisbank.-Content online klantenservice Telfort.nl.-Storingsoverzicht Telfort.nl.-Werkzaamheden Telfort.nl.-Storingsproces tijdens kantooruren en waakdiensten (plaatsen storingsmeldingen website/sociale media, inspreken IVR klantenservice en intern informeren).
Aug 2010 - Jan 2012
Sr. Customer Service Representative
-Beantwoorden van vragen CM als ZM (telefonisch, per e-mail en schriftelijk).-Floorwalker.-Trainingen geven.-QM en kalibratiesessies. -Projecten (opstarten externe locatie, migratie CMS-systeem, migratie CRM-systeem, handboek en training nieuw CRM-systeem).-Bijspringen Webcare (Telfort forum, Twitter, TROS Radar, Kassa en klacht.nl).-Waarnemen teamleiders.
Nov 2006 - Aug 2010
Team & coworkers
Colleagues at bol
Other employees you can reach at bol.com. View company contacts for 4637 employees →
LB
Laura Bosveld
Colleague at BolUtrecht, Netherlands
View →
WJ
Wesley Jacobs
Colleague at BolAlmere, Flevoland, Netherlands
View →
DF
Damien Folkerts
Colleague at BolThe Hague, South Holland, Netherlands
View →
MJ
Manene Jos
Colleague at BolLimburg, Flemish Region, Belgium
View →
DV
Danielle Van De Weijer-Janssen
Colleague at BolUtrecht, Netherlands
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MV
Melih Vatansever
Colleague at BolAntalya, Türkiye, Turkey
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DB
Daniel Bisschops
Colleague at BolDilsen, Flemish Region, Belgium
View →
RH
Rob Hoogervorst
Colleague at BolWoensdrecht, North Brabant, Netherlands
View →
BG
Bogdan Gagiu
Colleague at BolLinz, Upper Austria, Austria
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JO
Jamal Oubrame
Colleague at BolUtrecht, Netherlands
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Laura Bosveld
Colleague at BolUtrecht, Netherlands
View →
WJ
Wesley Jacobs
Colleague at BolAlmere, Flevoland, Netherlands
View →
DF
Damien Folkerts
Colleague at BolThe Hague, South Holland, Netherlands
View →
MJ
Manene Jos
Colleague at BolLimburg, Flemish Region, Belgium
View →
DV
Danielle Van De Weijer-Janssen
Colleague at BolUtrecht, Netherlands
View →
MV
Melih Vatansever
Colleague at BolAntalya, Türkiye, Turkey
View →
DB
Daniel Bisschops
Colleague at BolDilsen, Flemish Region, Belgium
View →
RH
Rob Hoogervorst
Colleague at BolWoensdrecht, North Brabant, Netherlands
View →
BG
Bogdan Gagiu
Colleague at BolLinz, Upper Austria, Austria
View →
JO
Jamal Oubrame
Colleague at BolUtrecht, Netherlands
View →
2 education records
Laïla Douhou education
Bachelor Of Science (Bsc), Business/Commerce, General
Education record
FAQ
Frequently asked questions about Laïla Douhou
Quick answers generated from the profile data available on this page.
What company does Laïla Douhou work for?
Laïla Douhou works for bol.
What is Laïla Douhou's role at bol?
Laïla Douhou is listed as Service Partner Manager at bol.
What is Laïla Douhou's email address?
AeroLeads has found 1 work email signal at @bol.com for Laïla Douhou at bol.
Where is Laïla Douhou based?
Laïla Douhou is based in Utrecht, Netherlands while working with bol.
What companies has Laïla Douhou worked for?
Laïla Douhou has worked for Bol, Bol.Com, and Telfort Zakelijk.
Who are Laïla Douhou's colleagues at bol?
Laïla Douhou's colleagues at bol include Laura Bosveld, Wesley Jacobs, Damien Folkerts, Manene Jos, and Danielle Van De Weijer-Janssen.
How can I contact Laïla Douhou?
You can use AeroLeads to view verified contact signals for Laïla Douhou at bol, including work email, phone, and LinkedIn data when available.
What schools did Laïla Douhou attend?
Laïla Douhou holds Bachelor Of Science (Bsc), Business/Commerce, General from Hogeschool Utrecht.
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