L Carter

L Carter Email and Phone Number

Data-Driven Operations Support Manager & Analyst @ T-Mobile
bellevue, washington, united states
L Carter's Location
Chattanooga, Tennessee, United States, United States
About L Carter

Championing streamlined operations and insightful data analysis to enhance decision-making and customer relations. I'm dedicated to optimizing processes, improving customer experiences, and translating data into actionable insights.I am a skilled data analyst with expertise in gathering, analyzing, and interpreting data to identify patterns and inform business strategies. Combines analytical prowess with operations support management experience, focusing on enhancing operations, identifying bottlenecks, and driving efficiency. Consistently excel in bridging gaps between customer-facing teams and back-office operations, ensuring seamless experiences and effective process improvements. Trusted team leader, leveraging first-rate communication skills to provide clear direction, and create productive and positive working environment, based on trust.Core Competencies:Project Management Problem Solving & Decision MakingStakeholder Management Team Collaboration & LeadershipData Analysis: Collection, Cleaning, Interpretation Adaptability to Changing EnvironmentsData Visualization

L Carter's Current Company Details
T-Mobile

T-Mobile

View
Data-Driven Operations Support Manager & Analyst
bellevue, washington, united states
Website:
tmobile.com
Employees:
77533
L Carter Work Experience Details
  • T-Mobile
    Operations Support Manager
    T-Mobile Jul 2022 - Present
    Actively bridged the gap between customer-facing employees and back-office teams, significantly streamlining communication and fostering a collaborative environment that enhanced overall service delivery. I championed the identification and resolution of customer pain points, always prioritizing initiatives that directly contributed to enhancing customer satisfaction and loyalty. My leadership in spearheading process improvements was not only pivotal in resolving issues but also instrumental in heightening operational efficiency and overall organizational productivity. Managing customer databases was a crucial part of my role, where I ensured that information was not only accurate but also timely, facilitating informed decision-making and strategic customer engagement.• Led initiative promoting use of AI for curated offers, achieving a jump from 51% to 79% adoption across regional sites, positively impacting over 2K experts.
    View
  • T-Mobile
    Senior Analyst
    T-Mobile Jan 2018 - Jul 2022
    In my role, I strategically employed SQL, Power BI, Excel, and PowerPoint to meticulously design and present reports, revealing pivotal trends and insights that substantially bolstered performance across various dimensions of the business. My endeavors were not merely analytical but also educational. I took the initiative to educate leaders on the optimal utilization of Nexidia/NICE, analyzing thousands of calls to pinpoint and highlight critical areas for improvement. This enabled our team to delve deeper into customer interactions and experiences, further enhancing our ability to implement strategic improvements, refine our approach, and elevate customer satisfaction and overall operational efficacy.
    View
  • T-Mobile
    Solution Center Senior Team Leader
    T-Mobile Jan 2016 - Jan 2018
    Led initiatives within the Team of Experts (TEX) to enhance company outcomes and customer satisfaction. My role entailed resolving varied customer issues with end-to-end solutions and reporting recurring problems for continuous service improvement. Specializing in a distinct customer segment, I deepened client relationships, championed T-Mobile's brand culture of limitless resolution, and fortified community ties to passionately promote our offerings
    View
  • T-Mobile
    Business Sales Representative
    T-Mobile Sep 2014 - Jan 2016
    Chattanooga, Tennessee
    Specialized in initiating cold calls to businesses nationwide, diligently presenting and selling tailored solutions like Freight Tracking, Cell Phones, Tablets, and various mobile services. My approach was deeply consultative, ensuring that each solution not only met but anticipated the unique needs and future challenges of diverse businesses. Balancing sales acumen with a robust understanding of our offerings and industry trends, I crafted and proposed solutions that were simultaneously relevant and forward-looking, facilitating enhanced connectivity and operational efficiency for our clients.•#1 sales rep 4th quarter 2015
    View

L Carter Education Details

Frequently Asked Questions about L Carter

What company does L Carter work for?

L Carter works for T-Mobile

What is L Carter's role at the current company?

L Carter's current role is Data-Driven Operations Support Manager & Analyst.

What schools did L Carter attend?

L Carter attended Colorado Technical University, Chattanooga State Community College, Chattanooga State Community College.

Who are L Carter's colleagues?

L Carter's colleagues are Terry Laurendine, Thu Trang, Shibaji Gaikwad, Felix Collazo, Katia Grow, Dane Reynolds, Henry Arturo Salazar Jr.

Not the L Carter you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.