Lanie Brown M.S., Phr, Clms Email & Phone Number

Broussard, Louisiana, United States

Baton Rouge, Louisiana, United States

Supervise a small ASKHR team dedicated to providing excellent customer service to FMOLHS team members and acted as subject matter expert to develop, improve, and maintain best practices. Spearheaded the outsourcing of the leave administration department to a TPA while ensuring minimal disruption to the overall process and policies; delivered and delivered training programs for the new processes. Maximized productivity and output quality through goal setting, performance evaluations, and performance management programs to drive performance and career potential through coaching and training to ensure top-tier customer service.Facilitated employee relations processes and practices, offering expert consultation, guidance, coaching, and support on various matters including leave of absence, short-term disability, employee benefits, open enrollment, performance issues through various stages of the employee life cycle. Strategically partnered with key stakeholders to resolve conflicts and escalated issues to mitigate organizational risk by providing interpretation of the policy, risk analysis, and best practices. Collaborated with HR centers of excellence on various HR needs including compensation, benefits, talent acquisition, and FMLA.

Facilitate interactive processes for employee leave and medical accommodation requests between the employee, manager, and business partner to promote the best outcome for all parties involved.Overhauled and maintained internal and companywide leave materials and educational presentations, standardized baseline training plan, and mentoring process for newly hired leave admin team members. Developed and administered company-wide ADA policy, and ADA leader training, and monitored ADA case management to continuously improve processes.Functioned as subject matter expert during the integration testing and implementation of a new HRIS system integration.Instituted internship program for the leave and AskHR service center.

Managed all aspects of leave and accommodation administration life cycle to ensure accurate and consistent application of laws, policies and processes.Investigated leave discrepancies and resolved critical issues ensuring thorough, objective, timely, and well documented investigations to minimize legal risks of FMLA and ADA claims. Oversaw payroll functions to ensure accurate and timely processing

Lafayette, Louisiana Area

Managed leave of absence process to ensure compliance with federal, state, and local leave and ADA administration laws to mitigate any potential legal risks.Created and conducted tailored leave administration presentations to agency managers during mergers and acquisitions to communicate various HR policies and procedures differences during transitional periods in addition to presenting live monthly webinars.

Lafayette, Louisiana Area

▪ Executed tasks related to benefit administration, FMLA, DOL notices, workflow review, onboarding, background checks, and personal records.▪ Credited with recovering over $40,000 per quarter by streamlining and enforcing policies related to FMLA employee benefit premium recovery.▪ Continually improved HR related workflow, focused on improving efficiencies, quality, and compliance.▪ Maintained HR systems by generating and analyzing reports, monitoring HR data for accuracy, expediting data change requests.▪ Provided timely and professional guidance on company policies and procedures to a variety of internal and external customers of the HR department.▪ Handled employment and wage verification issues including investigation, documentation, and resolution.▪ Collaborated on weekly professional development, quarterly reviews, and strategy meetings to give, receive, and implement feedback.

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Avondale, Louisiana

As a teacher I develop and nurtured relationships with students and their families to increase my proficiency in communicating based on their specific needs. I used my organization and problem solving skills to solve problems that may have appeared while facilitating a lesson.• Coached and mentored approximately 150 students the principles of science as well the effects of positive behavior, encouraged skills to enhance academic success, ways to improve self-image and responsible decision-making.• Executed quick problem solving skills to solve student comprehension issues and adapted lessons to address students’ need resulting in student engagement and improved state testing scores.• Contributed to weekly professional development, curriculum development, and collaboration meeting to give, receive and implement feedback.

Baton Rouge, Louisiana

• Managed a high volume store averaging $1.7 Million in sales annually while directing staff across various functions resulting in smooth operations. • Ensured customer satisfaction by properly preparing orders based on company standards and resolving any issues in a timely manner increasing customer loyalty.• Assisted in weekly vendor management. Designed weekly schedule and maintained daily staffing needs to increase daily profit.

Baton Rouge, Louisiana Area

• Trained, developed and supervised staff across multiple functions including food safety and preparation, customer service, stock inventory, and sanitation resulting in an increase in sales and customer satisfaction • Assisted in the organizational development of the catering program and established relationships with clients and secured catering contacts, which resulted in increased sales.• Contributed to vendor management and weekly schedule working around employee needs to increase employee satisfaction and retention.

Baton Rouge, Louisiana Area

• Attained new tenants by providing tours, explaining lease terms, providing information of local area and assisted in marketing events• Cultivated excellent customer service through investigation and resolution of grievances, disturbances and lease violations and retained appearance of common areas.• Assisted with office clerical duties including maintained files, data input, operating phone calls.

Master Of Science (Ms), Human Resource Development/Leadership Development

Bachelor Of Science (Bs), Food Science And Technology

Activities and Societies: LSU Colorguard Leadership Development Minor. Developed the leadership skills needed to effectively lead.