Customer Success ManagerPrimary point of contact between customers and OutSystems, helps teams guiding them through a successful adoption path.Educates customers on how existing and new product features/functionality and best practices will contribute to the growth of their business .Works closely with Sales teams to identify renewal/upgrade opportunities and avoid potential churn cases.Main achievements:- Organizational Enablement of customers in the APAC region- Technical Enablement of Development teams across the EMEA and APAC region- Helped reducing Customer Onboarding, Setup and Adoption periods- Tackled critical pain points to ensure Customer Satisfaction- Kept Customers’ Health Score over 80% and positive NPS

IT Consultant (OutSystems based)

Outsystems ConsultantWeb Business Applications Development, Maintenance and Support Role, Customer facing, Reporting Management (installation – build – deployment)Major projects:- Bacardi-Martini (Digital Marketing Platform)- Mercedes-Benz Financial Portugal (Credit Risk Analysis)- Mercedes-Benz Spain (Internal Ticket Portal)- ANF (Pharmacy Finance)

Be part of distributed agile teams to develop critical web applications for businesses in Portugal, Netherlands, USA, etc.Uses Agile Methodology to deliver better performance applications faster.