● Serve as the lead point of contact for all customer account management matters● Build & maintain strong, long-lasting client relationships● Ensure the timely and successful delivery of our solutions according to customer needs and objectives● Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders● Develop new business with existing clients and identify areas of improvement to meet sales quotas● Forecast and track key accounts metrics● Prepare reports on account status● Collaborate with sales team to identify and grow opportunities within territory

● Delivering​ ​services​ ​on​ ​time,​ ​to​ ​specification,​ ​to​ ​a​ ​high quality​ ​and​ ​to​ ​contractual​ ​targets● Production​ ​of​ ​detailed​ ​specification​ ​for​ ​internal​ ​&​ ​external clients● Monitoring​ ​high​ ​standards​ ​and​ ​working​ ​together​ ​on​ ​new methods​ ​and​ ​procedures● Develops​ ​a​ ​good​ ​understanding​ ​of​ ​the​ ​client’s​ ​businessand​ ​industry​ ​sector● Implement​ ​new​ ​methods​ ​and​ ​procedures​ ​as​ ​required● Monitor​ ​projects​ ​to​ ​ensure​ ​they​ ​are​ ​delivered​ ​tospecification​ ​and​ ​on​ ​time● Develop​ ​strong​ ​relationships​ ​with​ ​client​ ​officers​ ​and​ ​clientagencies

● Processing, validation and development of sales leadsgenerated via the web, phone inquiries, and marketingevents and campaigns● Customer and partner communications via the phone andemail● Securing and scheduling customer meetings for outsidesales representatives● Order handling, quote creation● Understanding, clarifying and documenting customerrequirements and composing the corresponding SSHsolution components to offer