I manage the day-to-day operations of Mouse To Your House, a gifting company that creates beautiful gift boxes for guests visiting the Disney, Universal and SeaWorld resorts and the Central Florida area. I also oversee the creation of custom gifts, shipments and deliveries, and customer relations. See what we do at mousetoyourhouse.com.

Whispering Angel Books is an independent publisher of inspirational anthologies, similar to the Chicken Soup for the Soul books, filled with uplifting short stories and poems of physical, emotional or spiritual healing.

Oversee operations of three facilities in the Orlando and Kissimmee markets,Personnel Management: Recruit, hire and supervise approximately 20 attendants, create and manage schedules, oversee all human resource functions, provide attendant training, guidance, and disciplinary actions, create payroll and expense reports for accounting.Facilities Management:Ensure the facility is clean and comfortable for customers, perform machine light maintenance, troubleshoot facility issues, schedule repairs, sort and donate unclaimed items, track, purchase and deliver vending, soap, and cleaning supplies for each store, perform attendant duties when needed.Financial Management:Collect, reconcile, and report daily sales, deposit funds to the bank, transmit invoices and receipts to accounting, conduct financial audits.Customer Service/Sales:Built, grow, and manage relationship with self-serve and drop off customers, introduce new customers to our facilities and operations, generate additional revenue by promoting our Express (wash, dry, fold service) with commercial accounts, provide 24/7 in-person and on-call assistance to resolve customer and attendant issues.

Greet and assist customers, process cash and credit transactions, restock shelves, maintain store cleanliness and appearance, record customer requests for new products, and purge expired products.

Created purchase orders, verified orders, tracked delivery schedule, received inventory, approved purchase orders for payment, provided customer service support, quoted custom pricing, recorded sales orders, notified customers on product arrival, invoiced sales orders, received payments.

Handled all office management responsibilities including accounts payable/ receivable, payroll and human resources. Verified time cards, created payroll reports, submitted payroll for processing, distributed paychecks, manage accounts payable and receivable, created invoices, received payments, forecast expenses, tracked and created vendor payments, reconciled bank statements, tracked purchase orders, transmitted job estimates, onboarded new employees, ensured completion of new hire paperwork, maintained employee files, maintained and ordered office supplies.

Implemented and tracked post-sale fulfillment and work flow processes, created and maintained customer software registration database, provided customer sales and technical software support, assigned and liaised consultants on client project requirements, coordinated equipment logistical and shipping details, arranged travel for onsite consultants, compiled customer satisfaction information, and oversaw office management functions.

Coordinated incoming job requisitions, assessed required skill sets, composed job descriptions, maintained corporate and third-party website job boards, promoted positions via social media, liaised with outside recruiters, screened prospective candidates, scheduled technical interviews, assisted in on-boarding process of hired contractors, assembled documentation for employee visa sponsorship. Investigated travel options and arranged flight, hotel, and rental car travel for install team members.

Independent Contractor (1/2007- 1/2011)Performed administrative tasks on a short-term, temporary basis for various companies via temporary employment agencies. Duties have included screening resumes and scheduling interviews for prospective employees, conducting internet research, posting social media content and organizing data for special projects. Long temporary positions are listed below:Executive Coordinator, Revenue Services, Catholic Healthcare WestCoordinated heavy meeting schedule for the VP of Revenue Services and staff, arranged travel, prepared expense reports. Created agendas and assembled all materials for several monthly meetings, screened vendor calls, initiated and updated employee access to applications.Compensation Coordinator, Avery Dennison Maintained records reflecting compensation history for all Executives, tracked participation in executive compensation program, maintained executive organizational charts, prepared and maintained offer letters, created and processed all invoices/purchase orders for the department, ensured compliance with Sarbanes Oxley documentation, set up meetings and conferences, assembled meeting materials and reports, ordered supplies for the Compensation team, supported senior compensation staff.User Access Management / SOX Compliance, TechnicolorReviewed and assembled UAM termination forms and Application Security Administrator (ASA) responses for SOX appropriate responses for auditors, tracked and updated responses in database for approximately 16,000 current and terminated employees, followed up with ASAs and Human Resource representatives on missing responses or terminations, reviewed and processed new hire and change of status application requests, created weekly status reports, reconciled HR reports to UAM Database, conducted training on automated tool, provided telephone support to users.

Assisted Director of Finance and supported financial analysts, created and assembled financial statements and monthly sales reports for 12 markets, maintained and monitored Key Control Checklists for SOX compliance, assisted field locations implementing corporate directives and completing special projects, investigated general ledger variances, compiled documentation for reclassification requests, monitored invoices ensuring timely payment, tracked capital expenditures and endowment care requests, maintained management distribution lists for 400 locations, prepared PowerPoint presentations as well as Microsoft Word and Excel documents, coordinated department schedules, meetings and conference calls, made travel arrangements, prepared materials for quarterly meetings, composed email and other correspondence.

Input income tax and financial statement data, tracked status of work in progress, composed correspondence, paid invoices, duplicated financial information, maintained accurate address database of client base, directed phone calls, managed executive schedules and client appointments, coordinated and resolved medical benefit issues.

AlliedSignal Hardware Products Group formerly PacAero (6/1997-6/1999)Supervised administration department, tracked and ordered all office/warehouse supplies, evaluated vendor proposals, negotiated pricing, approved invoices and expense reports. Created work procedures, designed flow and organizational charts. Oversaw office equipment servicing, conducted employee evaluations, aided staff in receiving and invoicing. Established repair orders for shop operations, wrote corrective actions, issued sales reports. Created disks and updated inventory listings for various providers, solely organized company luncheons, and parties on and off site.Administered all human resources, benefits, and worker compensation needs. Interviewed and hired employees, performed employee orientation and exit interviews. Processed employment verifications, maintained employee handbook and company manuals. Managed personnel records, counseled employees, established and updated training records.Taught safety training classes to AlliedSignal employees in both the Burbank and El Segundo facilities, led monthly safety meeting and facility inspections. Oversaw safety-related repairs, lectured modules, executed and evaluated evacuation drills. Maintain OSHA log, wrote weekly reports, approved and scheduled employee physicals. Arranged instruction for specialized classes.

Assisted producers on primetime television shows, managed schedules and screenings, coordinated travel arrangements, established production offices, maintained office supplies and equipment, interfaced with and directed satellite production offices, integrated script changes and supervised script distribution for various television production companies, including Village Roadshow Pictures, EP Production Services, Spelling Entertainment, Stephen J. Cannell Productions