Lynne Cox Email & Phone Number

United Kingdom

Management of client projects and client relationships by ensuring exceptional delivery and results for our clients that meet the Bridgeforce standard. Direct contribution to Bridgeforce’s revenue and growth targets.Identifying and securing new contacts through referrals from project stakeholders, building strong relationships with clients and supporting the strategic direction of Bridgeforce. Manage multiple projects simultaneously.Develop leadership and business management… Show more Management of client projects and client relationships by ensuring exceptional delivery and results for our clients that meet the Bridgeforce standard. Direct contribution to Bridgeforce’s revenue and growth targets.Identifying and securing new contacts through referrals from project stakeholders, building strong relationships with clients and supporting the strategic direction of Bridgeforce. Manage multiple projects simultaneously.Develop leadership and business management competencies by teaching project team members new skills, effective project management and how to ensure successful project delivery. Show less

Bridgeforce is a specialized consulting firm to the world’s top lending institutions with in-depth knowledge of client-side lending and payment environments. Our expertise has enabled high-value, best-fit solutions optimizing client resources and lowering execution risks.With market, regulatory and technological changes continually altering the risk landscape faced by sophisticated lenders, corresponding business changes require hard choices and the courage to make them. Bridgeforce has… Show more Bridgeforce is a specialized consulting firm to the world’s top lending institutions with in-depth knowledge of client-side lending and payment environments. Our expertise has enabled high-value, best-fit solutions optimizing client resources and lowering execution risks.With market, regulatory and technological changes continually altering the risk landscape faced by sophisticated lenders, corresponding business changes require hard choices and the courage to make them. Bridgeforce has a strong record of helping clients make these choices by providing solutions that are achievable and bring meaningful change. Show less

Uk & Ireland

Consultant at Bridgeforce working with major financial institutions to provide insight and support on evaluating and managing lending and payments in their organisation.Visit our web pages for more information: www.bridgeforce.com

Edinburgh, United Kingdom

- Continuously developing and deliverring against a framework to drive improvements in customer experience- Measuring the customer experience through voice of customer, voice of staff, complaints and quality measures and comparing performance against industry benchmarks- Building effective relationships with executive and external stakeholder groups and developing effective feedback loops to drive improvements for our customers- Holding the business to account for the delivery of… Show more - Continuously developing and deliverring against a framework to drive improvements in customer experience- Measuring the customer experience through voice of customer, voice of staff, complaints and quality measures and comparing performance against industry benchmarks- Building effective relationships with executive and external stakeholder groups and developing effective feedback loops to drive improvements for our customers- Holding the business to account for the delivery of fair customer outcomes and adherence to other regulatory requirements relating to the customer experience- Identifying customer 'moments of truth' (financial hardship, moving home, fraud, bereavement, account opening) and developing a programme of initiatives to specifically address customer issues in these areas Show less

- Designing a strategic Global Operating Model and co-ordinating communication of this to all collections & Recoveries operational globally within RBSG- Successfully lead business take on activity of Lombard asset finance collections and recoveries activity into Debt Management & Fraud operations- Delivery of global analytics pack displaying performance of global collections & recoveries operations against key efficiency and effectiveness and financial metrics- Design of a target… Show more - Designing a strategic Global Operating Model and co-ordinating communication of this to all collections & Recoveries operational globally within RBSG- Successfully lead business take on activity of Lombard asset finance collections and recoveries activity into Debt Management & Fraud operations- Delivery of global analytics pack displaying performance of global collections & recoveries operations against key efficiency and effectiveness and financial metrics- Design of a target organisational structure specifically addressing the need for a Global collections and recoveries strategic capability distinct from the existing structure providing operational delivery- Organising and co-ordinating visits to global collections & recoveries operations with clear expectations of information gathering required during the visits and taking ownership of all follow up activity. Visits were undertaken to India, Indonesia, Taiwan, UAE, USA and Ireland- Pulling together business cases for additional FTE into operational sites to counteract increasing volumes in light of the economic decline in the UK and supporting pulling together of similar business cases globally- Providing executive support and to the director of Debt Management & Fraud Operations Show less

Birmingham, United Kingdom

- Responsible for telephone collections (150 FTE) dealing with pre-delinquent and pre-charge off collection activity for Royal Bank of Scotland & Natwest unsecured and mortgage customers- Design and delivery of a successful business plan for the centre to achieve it’s annual performance targets- Delivery of new debt manager system into collections in August 2008- Implementation of a pre-emptive collections pilot and successful transformation of this into BAU- Major successes in… Show more - Responsible for telephone collections (150 FTE) dealing with pre-delinquent and pre-charge off collection activity for Royal Bank of Scotland & Natwest unsecured and mortgage customers- Design and delivery of a successful business plan for the centre to achieve it’s annual performance targets- Delivery of new debt manager system into collections in August 2008- Implementation of a pre-emptive collections pilot and successful transformation of this into BAU- Major successes in focussing dialler activity and effort at front end to improve overall effectiveness of collections contact activity resulting in 12FTE (10%) efficiency savings for the centre overall Show less

Birmingham, United Kingdom

- Accountable for delivering a target of £100k savings in 2007 for Service Improvement- Managing the SI regime for the unit and taking forward centre wide projects- Completed greenbelt in six sigma and Lean - Line management of 10 senior mortgage customer services telephony agents

Birmingham, United Kingdom

- Line management of 20 staff undertaking First Active branded mortgage underwriting- Heavily involved in improvement activity across the centre

Birmingham, United Kingdom

- Line management of mortgage completions teams dealing with Natwest, RBS and First Active mortgages- Accountable for ensuring that all mortgage completions were processed on time - Managing relationships with panel solicitors undertaking site visits to their operations and working very closely with them to introduce improvements to our ways of working

Edinburgh, United Kingdom

- Providing support to the Executive team and Director for Mortgage Operations - Handling of Head Office complaints, preparation of Management Board papers and briefing papers- Project management for cross Mortgage operations people projects in conjunction with HR- Line management of 2 executive support analysts

Edinburgh, United Kingdom

- Graduate training programme on operations management and leadership- Preparing loan and security documentation for business borrowing - Maintaining partnerships with relationship managers in the field

Llb (Hons), Law And Business, 2.1

Student Exchange Programme to Copenhagen Business School during 1998-1999

Education record

Activities and Societies: Swing Band Ski Team Scout & Guide Association

Education record