Michael Olsen Email & Phone Number

Richmond, Virginia, United States

Management of client projects and client relationships by ensuring exceptional delivery and results for our clients that meet the Bridgeforce standard.Direct contribution to Bridgeforce's revenue and growth targets.Identifying and securing new contacts through referrals from project stakeholders, building strong relationships with clients and supporting the strategic direction of Bridgeforce. Manage multiple projects simultaneously.Develop leadership and business management competencies by teaching project teaching project team members new skills, effective project management and how to ensure successful project delivery.

Since joining Bridgeforce in 2015, I have had multiple client engagements including pre and post-execution of a system of record conversion; conducting end-to-end underwriting, collection and compliance assessments, and completing policy/procedure reviews. In addition, I have had the responsibility of helping clients by reviewing their KPIs and developing MIS Dashboards to help strengthen their controls and key reporting.

Responsible for day to day operations of 15 retail Bank of America stores. Responsible for results in the following, customer treatment, sales, compliance, budget and associate development.

Managed 300-500 call center associates in Customer Service, Collections, Credit and Telemarketing. Responsible for sales, service, operations and associate development.

Bachelor Of Science (Bs), Finance, General

High School Degree, General Studies