Windows Systems Administrator working with classified and unclassified Windows environments, performing computer builds, systems upgrades, maintenance and troubleshooting. Procurement, property coordinator, inventory controls, office moves (MAC), diskless/diskfull/VDI support, conference room VTC/computer support, and other duties as assigned.Primary Responsibilities:• Build, install, test, administer, and document distributed computing systems, operating systems/images, shared components, COTS applications, and perform system security configuration management.• Support the selection of integrated hardware and software solutions that meet performance, scalability, reliability, and security needs.• Ability to define system requirements based on user/client needs, cost, and required integration.Skills/Experience:• Strong experience in Windows system administration; troubleshooting (system setup, account management, backup/restore, network printers, application installation and peripheral installations, etc.).• Excellent interpersonal and customer service skills and the ability to effectively collaborate with other IT professionals.• Understanding of network (fiber) technologies and concepts.• Experience with MAC system support and troubleshooting.• Experience with SCN computers running in a MSVDI (Microsoft Virtual Desktop Infrastructure).• Experience with multiple software programs (Adobe Products, Office Suite, SharePoint, scanning and printing software, etc.).• IT infrastructure experience to include SON/SRN/SCN/SHN networking environments.• Experience with VTC and conference rooms systems and configurations.• Experience managing Windows collaborative share permissions.• Ability to walk five (5) miles per day (or more) in support of mission customers.• Flexibility to work nights and weekends for system and service maintenance/upgrades.• Active DOE Q clearance – Sigma 15.

Windows Systems Administrator working with classified and unclassified Windows environments, performing computer builds, systems upgrades, maintenance and troubleshooting. Procurement, property coordinator, inventory controls, office moves (MAC), diskless/diskfull/VDI support, conference room VTC/computer support, and other duties as assigned. Primary Responsibilities: • Build, install, test, administer, and document distributed computing systems, operating systems/images, shared components, COTS applications, and perform system security configuration management. • Support the selection of integrated hardware and software solutions that meet performance, scalability, reliability, and security needs. • Ability to define system requirements based on user/client needs, cost, and required integration.Skills/Experience:• Strong experience in Windows system administration; troubleshooting (system setup, account management, backup/restore, network printers, application installation and peripheral installations, etc.). • Excellent interpersonal and customer service skills and the ability to effectively collaborate with other IT professionals. • Understanding of network (fiber) technologies and concepts.• Experience with MAC system support and troubleshooting. • Experience with SCN computers running in a MSVDI (Microsoft Virtual Desktop Infrastructure).• Experience with multiple software programs (Adobe Products, Office Suite, SharePoint, scanning and printing software, etc.). • IT infrastructure experience to include SON/SRN/SCN/SHN networking environments.• Experience with VTC and conference rooms systems and configurations. • Experience managing Windows collaborative share permissions.• Ability to walk five (5) miles per day (or more) in support of mission customers.• Flexibility to work nights and weekends for system and service maintenance/upgrades. • Active DOE Q clearance – Sigma 15.

• Senior Deskside Support Technician in an ITIL Service Management Organization utilizing BMC Remedy ITSM Suite. • I run the CA Centralized Imaging Desk providing production desktop, laptop and specialized imaging services for the SNL CA site.• Dell TechDirect Certified Technician and Warranty Service Representative.• Bench Technician providing depot service for onsite Deskside Support Field Technicians.• Team Member/Major Contributor - Build Team, Imaging Team, Deployment Team, Mobility Team, and Thin Client/VDI Team.• IT Purchasing and Inventory Control.• ReApplication Services - providing PC Asset management, sanitization and re-utilization of all computer and related hardware devices, providing substantial cost savings/cost avoidance to the organization.• Familiar with NNSA and DOE, CERT/NIST, FIPS, ISO and PII, security requirements as they relate to the processing and disposal of data retention media.• Support Green Computing initiatives and the 5R’s - Reduce, Re-Use, Recycle, Refurbish, Replace.• Contributor - Help Desk Technician providing RAS and over-the-phone end-user support. • Backup TTD/Dispatch - Working as relief Service Desk Dispatch, assigning service requests to appropriate points of contact defined within the IT support organization.• Active DOE Q Clearance - Sigma 15

• Provided Deskside Support services to IBM Software Group WebSphere Education at the Bay Area Labs (BAL) in Foster City, CA, including Systems Administration, Imaging and Deployment (Symantec Ghost), end-user hardware/software technical support. • Performed initial setup and ongoing technical support for the WebSphere Education Center classrooms in the new facility. • Worked with VMware products (Player and Workstation) internally and in the classroom, for image packaging, software packaging, application testing and Classroom setup.• Provided HTML content using Adobe Dreamweaver for the IBM WebSphere Education Newsletter and wrote process documents, technical and quick reference guides.

• Technical Consultant for Altiris Client Management Suite (CMS) and Altiris Deployment Solution (DS), Symantec Ghost Solution Suite and Symantec Endpoint Protection (SEP), performing onsite product implementations for corporate and enterprise customers. • Performed latest revision to the Altiris vPro Technology Instructor and Student Guides.• Used VMware products (Player and Workstation) internally in the classroom, for imaging, software packaging, application testing and Classroom setup. • Performed product implementation and product training (internal). • Performed mentoring for new-hires.

WW IT Security Program Manager (Concurrent)Hitachi GST is a global provider of HDD storage devices, with 18,000 employees, located at 13 sites in 8 countries worldwide.• Led a Global Information Security Policy Program. Implemented an Information Security Management System (ISMS) and Security Roadmap based on ISO 17799 compliant policies, procedures and guidelines.• Defined and deployed a Global Information Security Awareness and Training Program.• Led a Global Security Compliance Program.• Maintained internal, corporate and 3rd-party audit readiness and regulatory compliance.• Survived 2 years of SOX Audits with no significant exposures or deficiencies.• Created ITIL-based policies, procedures and guidelines, negotiated SLAs, utilized best practices, continuous improvement as well as process improvement.• Designed, implemented and administered the Symantec Client Security (SCS) program and directed the "Managed Client" deployment of over 4,500 workstations/laptops (US).Corporate IT Representative to the CIO Program Office (Concurrent)First-line Technical Support for the CIO Program Office performing the following functions:• PC Asset Management - forecasting, purchasing, inventory, logistics, imaging and deployment, warranty service and repairs, refurbish, re-use, and disposal. • OEM System Builder - Created and maintained Symantec Ghost Standard Client Images for all supported machine types for Hitachi Global Storage Technologies worldwide.• Imaging and Deployment Specialist - Created and managed the Workstation Deployment Process. Set up Imaging and Deployment Lab with virtualization (VMware) technology capable of sustained production of 80 units per day.• Software Packaging and Installation - Performed software evaluations and recommendations. Wrote and validated software packaging requirements. Audited for software license compliance.• Hardware Diagnostics and Repair (IBM/Lenovo) - PC Asset inventory, warranty service and onsite repairs.

First-line Technical Support for the CIO Program Office performing the following functions:• PC Asset Management - forecasting, purchasing, inventory, logistics, imaging and deployment, warranty service and repairs, refurbish, re-use, and disposal. Received the 1Q06 WASTE ELIMINATION AWARD - PC hardware refurbish and reuse program. Realized cost savings of $50K per quarter over the life of the program (ongoing).• OEM System Builder - Created and maintained Symantec Ghost Standard Client Images for all supported machine types for Hitachi Global Storage Technologies worldwide.• Imaging and Deployment Specialist - Created and managed the Workstation Deployment Process. Set up Imaging and Deployment Lab with virtualization (VMware) technology capable of sustained production of 80 units per day.• Software Packaging and Installation - Performed software evaluations and recommendations. Wrote and validated software packaging requirements. Audited for software license compliance.• Hardware Diagnostics and Repair (IBM/Lenovo) - Maintained PC Asset inventory. Maintained parts inventory and parts distribution processes and provided warranty service and onsite repairs.

• First-line technical support and consultant for both hardware and software for IBM Real Estate and Site Operations (RESO) San Jose Plant Site/Santa Teresa Labs - supporting over 425 end-user workstations.• Technical Lead for the IBM San Jose Customer Learning Center (6 classrooms and 180 workstations).• Team Lead - performed internal Help Desk function and provided day-to-day direction of IBM Deskside Support Team and vendor-employee team members.• Acknowledged as a Site Technical Resource - HW/SW Technical Consultant• Performed Advanced Systems/Product reviews, design, implementation and product training, including 'train-the- trainer' (T3) responsibilities.