Receptionist
York, England, United Kingdom
• Provided top quality service at York’s only 5-star hotel • Welcomed and ensured the comfort of our guests during their stay• Explained hotel facilities to guests, predicting their needs and interests• Processed payments expeditiously• Responded to guests’ queries in person, via phone or email• Resolved issues that arose during guests’ stays while maintaining a professional attitude and ensuring consistency with hotel policies • Nominated for employee of the month… Show more • Provided top quality service at York’s only 5-star hotel • Welcomed and ensured the comfort of our guests during their stay• Explained hotel facilities to guests, predicting their needs and interests• Processed payments expeditiously• Responded to guests’ queries in person, via phone or email• Resolved issues that arose during guests’ stays while maintaining a professional attitude and ensuring consistency with hotel policies • Nominated for employee of the month during second month at the hotel for quickly learning the system and, despite lack of seniority, having the most upsells Show less