Le Phung Email and Phone Number

• Support problems that occur during class with both teachers and students through chat, email, call, and video call in a timely manner.• Receiving and assessing incident reports as well as assigning the appropriate departments to solve the incidents.• Answering inquiries from moderators and handling around 50 complaints per day.• Always receiving 95% positive customer feedback, even achieving 100% excellent responses for several months. Managing and being responsible for over a… Show more • Support problems that occur during class with both teachers and students through chat, email, call, and video call in a timely manner.• Receiving and assessing incident reports as well as assigning the appropriate departments to solve the incidents.• Answering inquiries from moderators and handling around 50 complaints per day.• Always receiving 95% positive customer feedback, even achieving 100% excellent responses for several months. Managing and being responsible for over a hundred Moderators in the company.• Actively maintaining and updating Moderator accounts in Bitu system.• Creating training manuals and workshops for onboarding and continuing education for moderators and colleagues. • Creating an excellent and motivational working environment resulted in an employee retention rate increased by 30%. Show less

• Always received excellent feedback from customers leading to a high number of repurchases.• Maintaining up-to-date customer records in the system for monthly reports and parent meetings. • Assessing and arranging appropriate levels of study for each student.• Organizing training sessions for foreign lecturers according to the company's educational program and content.• Arranging an appropriate schedule for foreign lecturers.• Attending classes to make analysis reports and… Show more • Always received excellent feedback from customers leading to a high number of repurchases.• Maintaining up-to-date customer records in the system for monthly reports and parent meetings. • Assessing and arranging appropriate levels of study for each student.• Organizing training sessions for foreign lecturers according to the company's educational program and content.• Arranging an appropriate schedule for foreign lecturers.• Attending classes to make analysis reports and propose solutions to improve the quality of courses in the company. • Managing full recruitment cycle to keep the company’s teachers fully staffed. Show less

• Assisting in instructing and assessing students’ language ability.• Taking initiatives in carrying out tasks or seeking information.• Ensuring punctual attendance and timekeeping.• Providing appropriate teaching activities for students as a private lesson or in small groups.