Lea Agato Email & Phone Number

20 years experience in the IT Industry, with almost 15 years experience In Customer Support.Most recent responsibilities include providing customer support for E-learning Software and authoring tools - troubleshooting functional and technical issues reported by customers worldwide.Past experience include providing analysis and solutions to functional and technical issues for Trade Finance and Wholesale Banking softwares, customer relationship, escalation and workforce management and managing 30 consultants to provide quality customer support to over 50 banks worldwide. Self-motivated, resourceful, responsible, able to work independently or as part of a team.