Implementation Lead
Atlanta, Georgia, United States
- Led effective communication, coordination and cooperation between the client project team and other company functions, business unit leaders and senior management.- Collaborated with Software Engineers and Product Managers to analyze and incorporate client feedback and pain points into future software releases, ensuring enhanced user experience and increased customer satisfaction.- Configured software applications on a SaaS, cloud-based technology platform to meet the specific needs of clients in the housing, economic, and community development sectors, utilizing HTML for customization and optimization.- Conducted standardized software training sessions throughout project implementation to ensure client proficiency and successful adoption of the platform.