Lea Hansen Email & Phone Number

Greater Milwaukee Area

Milwaukee, Wisconsin, United States

Greater Milwaukee Area

• Responsible for handling in-bound telephone calls for the general client base, supporting Quest CE’s Live Web-Chat service, and responding to inquiries sent to the Quest Support Team email inbox.
• Process online CE course completions via individual state Department of Insurance (DOI) guidelines.
• Manage customer inquiries in a professional and thorough manner in regards to various online platforms.
• Help with the maintenance of the online CE course completion files.
• Update the Quest CE online course library (Insurance CE & Firm Element Listings) per feedback from Quest CE internal teams, as well as information obtained via industry research, including changes/updates in regulatory.
• Edit/update online CE course content while ensuring all published content meets established standards.

Greater Milwaukee Area

Event planning, Crisis Response, Student Advisor, Diversity Training, Community Building and Networking, Administrative skills

Milwaukee WI

• Gained immeasurable experience in multitasking, oral and verbal communication, customer satisfaction, and conflict
• Provided excellent customer service: worked closely with restaurant staff to ensure that orders were served in an efficient and timely manner
• Trained incoming staff regarding the restaurant's procedures, culture and practices
• Guided guests through the menu and specials, maintained thorough knowledge of all menu items,beverages and Drink specials

Greater Milwaukee Area

• Worked closely with visual display staff and department heads to decide how goods should be displayed to maximize customer interest and sales
• Worked independently to make effective choices regarding merchandise placements
• Reported to supervisor daily in order to keep the store as up to date as possible

Milwuakee WI

• Creatively solved problems when puzzles malfunctioned in rooms
• Handled booking confirmations, phone calls, Groupon’s, and social media accounts
• Ensured customer satisfaction throughout experience
• Created weekly schedules for team based on booking needs
• Supervised a staff of six

Organization Skill, Administrative skills, Manual Labor

Sun Prairie, WI

Task Management, Teamwork, Leadership, Inventory, Cooking

Bachelor'S Degree, Communication And Media Studies, 3.3

Activities and Societies: Student Government, Residence Life

High School, 3.0

Activities and Societies: Forensics, Theatre, Intramural Basketball, Student Council, Future Farmers of America (FFA), 4-H.