Lea M. Email & Phone Number

Lisbon, Portugal

• Manage a global team of Product Experts focused on T4 Syndication issues
• Provide continuous coaching and ensure consistent goal achievement, career, and growth conversations
• Build and maintain KPI reports and dashboards to facilitate analysis of the overall team and individual progress and trends
• Build and maintain reports and dashboards to facilitate customers case trend analysis and/or Syndication functionality case trends
• Ensure continuous improvement of customer satisfaction and case quality
• Build and/or maintain a reciprocal good relationship with Product, Engineering and Product Expert SMEs

Lisbon Area, Portugal

Lisboa E Região, Portugal

Lisboa E Região, Portugal

Data Mining specialist;Automate system data reducing manual labour; Responsible for the integration of new clients assuring the insertion of the correct information in Swogo's system in order to provide the best solution for the client;Improve product data quality in order to meet with Swogo's high standards; Be solution-oriented with colleagues to get the.

Lisboa E Região, Portugal

Communicate with customers on a daily basis to help them achieve their goals;Action and respond to customer requests to ensure they get the most out of the Swogo technology; Be solution-oriented with customers and colleagues.

Lisboa E Região, Portugal

Keep the product data quality as high as possible; Research consumer products and know their details to provide correct and complete information to the system; Keep up to date with trends in the product categories.

Marketing and sales management; Bookings management; Staff management; Clients’ satisfaction management; Partners’ relations management; Tours promotion; New tours development; Brand image designer; Brand image management; Cultural guide.

Lisboa

Marketing and sales management; Apartment management; Bookings management; Invoicing and payment management; Check-in and check-out management; Inform clients about general aspects of Lisbon and other cities of their request; Booking of other services requested by clients.

Odivelas

Ensure reception, service and call registration of clients in a clear and effective manner; Solve all questions and customers’ complaints giving all necessary assistance regarding commercialized products and services; BackOffice duties; English speaking customer assistance.

Post Graduation, Marketing Intelligence

Post Graduation, Enterprise Information Systems

Licenciatura, Línguas, Literaturas E Culturas, Minor Em Tradução

Frequência Universitária, Arquitetura E Urbanismo