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Lea Tegamnang Email & Phone Number

Customer Experience & Service Trainer at INTELCIA | Open to discover new fields at Intelcia
Location: Douala I, Littoral, Cameroon 9 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Role
Customer Experience & Service Trainer at INTELCIA | Open to discover new fields
Location
Douala I, Littoral, Cameroon
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Who is Lea Tegamnang? Overview

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Lea Tegamnang is listed as Customer Experience & Service Trainer at INTELCIA | Open to discover new fields at Intelcia, a with 4756 employees, based in Douala I, Littoral, Cameroon. AeroLeads shows a matched LinkedIn profile for Lea Tegamnang.

Lea Tegamnang previously worked as Chef d’équipe service clients at Intelcia and Trainer And Development Officer at Intelcia. Lea Tegamnang holds Bachelor Of Science (Bsc), Banking And Finance from Iug(Institut Universitaire Du Golfe De Guinée) Esg-Ista-Isa.

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Intelcia

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About Lea Tegamnang

Diplômée en banque et finance, je suis à présent formatrice confirmée exerçant dans le secteur de la relation client et de l'expérience client depuis plus de 6 ans, je forme depuis 3 ans des collaborateurs dans la connaissance du produit d'un client d'honneur d'ordre et dans la gestion de la relation client. J'ai vivement contribué dans l'acquisition des connaissances pour des projets anglophone et francophone. Je souhaite aujourd’hui élargir mes horizons en mettant mon expérience à profit.Je suis travailleuse, déterminée, bilingue, bon relationnel, bonne expression orale, méticuleuse, aptitude à travailler seule ou en équipe.Experienced and skillful Customer Experience & Service Trainer. Previously an advisor providing high quality service to callers and meeting needs related to customers. Proven track record of training and serving as an effective liaison between companies with their potential and current clients, I have been working to keep and increase customer satisfaction, delivering the mission of a brand with each and every action and interaction that takes place involving customers.

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Lea Tegamnang's current company

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Intelcia
Intelcia
Customer Experience & Service Trainer at INTELCIA | Open to discover new fields
casablanca, grand casablanca, morocco
Website
Employees
4756
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9 roles

Lea Tegamnang work experience

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Chef D’Équipe Service Clients

Current

Cameroun

May 2024 - Present

Trainer And Development Officer

Current

Great experience acquired in the training department by:- Ensuring the development of employee skills in compliance with the group policy,- Preparing and leading training sessions in accordance with the needs of the company and the expectations of its customers.- Design and update training modules in accordance with the charter established by the training department.- Report the necessary information in order to improve the quality of training as well as the training modules.-Evaluate participants and suggest improvements.For the following projects:1.SFR : ANC ADSL- ANC FTTX - CARE PREMIUM 2. SFR: TELEVENTE AS3. RED: MOBILE4. BOSCH: POWER TOOLS

May 2020 - Present

Customer Service Advisor

Cameroon

Commercial project:- Assist customers to understand their subscriptions and assist them as well on its usage.Technical Project:- Assist customers by providing technical expertise for an optimal use of their Internet offers.Project welcoming new customers:- Assist the new client in the discovery of SFR products while guaranteeing their satisfaction and a better customer experience.-Oct - Nov 2019 : Mission Coach Worked for the adjustment of the rate of repetitive callsFévrier 2020 : Mission Coach Field support* Facilitate continuing training, news workshops and morning briefs* Accompany and follow up low performers for their skills development.* Organize refresh sessions on the mastery of processes.* Side by side and remote listening sessions.* Coaching by examples with role play.

Aug 2016 - Apr 2020

Assistante Administrative

Fusion Cameroun

Douala,Cameroon

-Sourcing dès Réception des commandes de clients-Etablissement des pro-forma et factures-Effectuer des achats et des livraisons-Gérer la caisse-Secrétariat

Sep 2015 - Aug 2016

Chargée De L'Administration Et Des Finances

Blossom Concept Sarl

Douala,Cameroon

Gestion de la paie Suivi des comptes bancaires de l’entreprise Elaboration des devis et situations financières des travaux

Jan 2014 - Dec 2014

Stagiaire Au Departement De Surete

Cotco (Cameroon Oil Transportation Company)

Douala, Cameroon

-Assistance à la mise en place d'outils de sécurité-Gestion des communications avec la flotte aérienne-Aide à la mise en place de mesures de sécurité et d'effectifs à la station de pompage BELABO-Assurer le standard-Surveillance vidéo

Aug 2013 - Sep 2013

Stagiaire Au Front Office

Douala,Cameroon

-Service chéquier et carte-Tirage et certification-Guichet entreprise-Chargé de clientèle particulier et PME-Administration de comptes pour particuliers, petites et moyennes entreprises (ouverture de comptes, réception et résolution de réclamations clients, recouvrement de créances irrécouvrables)-Activités de prêt (analyse des formulaires et demandes de prêt, présentation des formulaires au comité de crédit, aide aux membres)-Participer à des réunions hebdomadaires avec le directeur d'agence et les gestionnaires de compte

Mar 2013 - Jun 2013

Agent D'Administration Et De Marketing

Atlantis

Douala,Cameroon

-Accueil et accompagnement de la clientèle-Détection des besoins et négociations-Gestion des réservations des salles de banquets et appartements meublés-Suivi de la clientèle-Gestion du personnel

Jun 2010 - Aug 2010

Stagiaire En Comptabilité Et Finance

Ceb-La Meublerie

Douala,Cameroon

-Rapprochement bancaire-Suivi des comptes bancaires de l’entreprise-Assister à la gestion de la paie-Assister à la gestion des exportations

Jun 2009 - Aug 2009
Team & coworkers

Colleagues at Intelcia

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2 education records

Lea Tegamnang education

Bachelor Of Science (Bsc), Banking And Finance

Iug(Institut Universitaire Du Golfe De Guinée) Esg-Ista-Isa

Hnd(Higher National Diploma), Banking And Finance

Iug(Institut Universitaire Du Golfe De Guinée) Esg-Ista-Isa

Activities and Societies: Assistant Delegate(2008-2010), Treasurer of the Music club

FAQ

Frequently asked questions about Lea Tegamnang

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What company does Lea Tegamnang work for?

Lea Tegamnang works for Intelcia.

What is Lea Tegamnang's role at Intelcia?

Lea Tegamnang is listed as Customer Experience & Service Trainer at INTELCIA | Open to discover new fields at Intelcia.

Where is Lea Tegamnang based?

Lea Tegamnang is based in Douala I, Littoral, Cameroon while working with Intelcia.

What companies has Lea Tegamnang worked for?

Lea Tegamnang has worked for Intelcia, Fusion Cameroun, Blossom Concept Sarl, Cotco (Cameroon Oil Transportation Company), and Bicec (Banque Internationale Du Cameroun Pour L'Epargne Et Le Credit).

Who are Lea Tegamnang's colleagues at Intelcia?

Lea Tegamnang's colleagues at Intelcia include Sandra Leopoldo, Salima Zeyani, Peter E. Roshdy, Lala Aicha Ndiaye, and Vitor Hugo Rodrigues.

How can I contact Lea Tegamnang?

You can use AeroLeads to view verified contact signals for Lea Tegamnang at Intelcia, including work email, phone, and LinkedIn data when available.

What schools did Lea Tegamnang attend?

Lea Tegamnang holds Bachelor Of Science (Bsc), Banking And Finance from Iug(Institut Universitaire Du Golfe De Guinée) Esg-Ista-Isa.

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