Lea Tegamnang Email & Phone Number
Who is Lea Tegamnang? Overview
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Lea Tegamnang is listed as Customer Experience & Service Trainer at INTELCIA | Open to discover new fields at Intelcia, a with 4756 employees, based in Douala I, Littoral, Cameroon. AeroLeads shows a matched LinkedIn profile for Lea Tegamnang.
Lea Tegamnang previously worked as Chef d’équipe service clients at Intelcia and Trainer And Development Officer at Intelcia. Lea Tegamnang holds Bachelor Of Science (Bsc), Banking And Finance from Iug(Institut Universitaire Du Golfe De Guinée) Esg-Ista-Isa.
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About Lea Tegamnang
Diplômée en banque et finance, je suis à présent formatrice confirmée exerçant dans le secteur de la relation client et de l'expérience client depuis plus de 6 ans, je forme depuis 3 ans des collaborateurs dans la connaissance du produit d'un client d'honneur d'ordre et dans la gestion de la relation client. J'ai vivement contribué dans l'acquisition des connaissances pour des projets anglophone et francophone. Je souhaite aujourd’hui élargir mes horizons en mettant mon expérience à profit.Je suis travailleuse, déterminée, bilingue, bon relationnel, bonne expression orale, méticuleuse, aptitude à travailler seule ou en équipe.Experienced and skillful Customer Experience & Service Trainer. Previously an advisor providing high quality service to callers and meeting needs related to customers. Proven track record of training and serving as an effective liaison between companies with their potential and current clients, I have been working to keep and increase customer satisfaction, delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Lea Tegamnang's current company
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Lea Tegamnang work experience
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Trainer And Development Officer
CurrentGreat experience acquired in the training department by:- Ensuring the development of employee skills in compliance with the group policy,- Preparing and leading training sessions in accordance with the needs of the company and the expectations of its customers.- Design and update training modules in accordance with the charter established by the training department.- Report the necessary information in order to improve the quality of training as well as the training modules.-Evaluate participants and suggest improvements.For the following projects:1.SFR : ANC ADSL- ANC FTTX - CARE PREMIUM 2. SFR: TELEVENTE AS3. RED: MOBILE4. BOSCH: POWER TOOLS
Customer Service Advisor
Commercial project:- Assist customers to understand their subscriptions and assist them as well on its usage.Technical Project:- Assist customers by providing technical expertise for an optimal use of their Internet offers.Project welcoming new customers:- Assist the new client in the discovery of SFR products while guaranteeing their satisfaction and a better customer experience.-Oct - Nov 2019 : Mission Coach Worked for the adjustment of the rate of repetitive callsFévrier 2020 : Mission Coach Field support* Facilitate continuing training, news workshops and morning briefs* Accompany and follow up low performers for their skills development.* Organize refresh sessions on the mastery of processes.* Side by side and remote listening sessions.* Coaching by examples with role play.
Assistante Administrative
-Sourcing dès Réception des commandes de clients-Etablissement des pro-forma et factures-Effectuer des achats et des livraisons-Gérer la caisse-Secrétariat
Chargée De L'Administration Et Des Finances
Gestion de la paie Suivi des comptes bancaires de l’entreprise Elaboration des devis et situations financières des travaux
Stagiaire Au Departement De Surete
-Assistance à la mise en place d'outils de sécurité-Gestion des communications avec la flotte aérienne-Aide à la mise en place de mesures de sécurité et d'effectifs à la station de pompage BELABO-Assurer le standard-Surveillance vidéo
Stagiaire Au Front Office
-Service chéquier et carte-Tirage et certification-Guichet entreprise-Chargé de clientèle particulier et PME-Administration de comptes pour particuliers, petites et moyennes entreprises (ouverture de comptes, réception et résolution de réclamations clients, recouvrement de créances irrécouvrables)-Activités de prêt (analyse des formulaires et demandes de prêt, présentation des formulaires au comité de crédit, aide aux membres)-Participer à des réunions hebdomadaires avec le directeur d'agence et les gestionnaires de compte
Agent D'Administration Et De Marketing
-Accueil et accompagnement de la clientèle-Détection des besoins et négociations-Gestion des réservations des salles de banquets et appartements meublés-Suivi de la clientèle-Gestion du personnel
Stagiaire En Comptabilité Et Finance
-Rapprochement bancaire-Suivi des comptes bancaires de l’entreprise-Assister à la gestion de la paie-Assister à la gestion des exportations
Colleagues at Intelcia
Other employees you can reach at intelcia.com. View company contacts for 4756 employees →
Sandra Leopoldo
Colleague at IntelciaOeiras, Lisbon, Portugal
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SZ
Salima Zeyani
Colleague at IntelciaAmouguer, Drâa-Tafilalet, Morocco
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PE
Peter E. Roshdy
Colleague at IntelciaAlexandria, Egypt
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LA
Lala Aicha Ndiaye
Colleague at IntelciaSindia, Thiès Region, Senegal
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VH
Vitor Hugo Rodrigues
Colleague at IntelciaVigo, Galicia, Spain
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NR
Noël Romaric Dogui
Colleague at IntelciaAbidjan, Côte D'Ivoire
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OE
Omar Esam
Colleague at IntelciaEgypt
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AS
Aziz Shreef
Colleague at IntelciaTanta, Al Gharbiyah, Egypt
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LR
Lova Randrianarison
Colleague at IntelciaAntananarivo, Analamanga, Madagascar
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PV
Patrícia Ventura
Colleague at IntelciaAveiro, Portugal
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Lea Tegamnang education
Bachelor Of Science (Bsc), Banking And Finance
Hnd(Higher National Diploma), Banking And Finance
Frequently asked questions about Lea Tegamnang
Quick answers generated from the profile data available on this page.
What company does Lea Tegamnang work for?
Lea Tegamnang works for Intelcia.
What is Lea Tegamnang's role at Intelcia?
Lea Tegamnang is listed as Customer Experience & Service Trainer at INTELCIA | Open to discover new fields at Intelcia.
Where is Lea Tegamnang based?
Lea Tegamnang is based in Douala I, Littoral, Cameroon while working with Intelcia.
What companies has Lea Tegamnang worked for?
Lea Tegamnang has worked for Intelcia, Fusion Cameroun, Blossom Concept Sarl, Cotco (Cameroon Oil Transportation Company), and Bicec (Banque Internationale Du Cameroun Pour L'Epargne Et Le Credit).
Who are Lea Tegamnang's colleagues at Intelcia?
Lea Tegamnang's colleagues at Intelcia include Sandra Leopoldo, Salima Zeyani, Peter E. Roshdy, Lala Aicha Ndiaye, and Vitor Hugo Rodrigues.
How can I contact Lea Tegamnang?
You can use AeroLeads to view verified contact signals for Lea Tegamnang at Intelcia, including work email, phone, and LinkedIn data when available.
What schools did Lea Tegamnang attend?
Lea Tegamnang holds Bachelor Of Science (Bsc), Banking And Finance from Iug(Institut Universitaire Du Golfe De Guinée) Esg-Ista-Isa.
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