● Meeting or exceeding key performance indicators (KPIs) such as response time, resolution time, customer satisfaction scores, etc. ● Utilizes a variety of software tools to navigate customer accounts, research and review policies to communicate effective solutions via chat, email, and social media platforms ● Facilitator for supply chain coordination and customer support, ensuring prompt delivery of packages

● Scheduled and handled customer inquiries and transportation services, planning routes, andassigning drivers via email, inbound, and outbound calls.● Collaborated between freight brokers and drivers to optimize transportation services.● Ensured compliance with the safety standards and transportation department SOPs.● Performed administrative duties such as preparing and maintaining shipment documents, invoices, and logbook entries while creating databases and records for financial information, personnel, and other data.● Generated weekly logistics reports to analyze supply chain efficiency and identify areas for improvement.● Managed weekly payroll processing ensuring accuracy and compliance legal regulations.

● Conducted lectures, demonstrations, and practical exercises to teach students clinical procedures, medical terminology, and patient care techniques.● Provided individualized instruction and mentoring to students, ensuring a supportive learning environment and facilitating academic success.● Collaborated with faculty and staff to assess student progress, evaluate program effectiveness, and implement continuous improvements.● Maintained up-to-date knowledge of medical advancements, best practices, and regulatory requirements to enhance instructional quality and relevance.

● Conducted lectures, demonstrations, and practical exercises to teach students clinical procedures, medical terminology, and patient care techniques.● Provided individualized instruction and mentoring to students, ensuring a supportive learning environment and facilitating academic success.● Collaborated with faculty and staff to assess student progress, evaluate program effectiveness, and implement continuous improvements.● Maintained up-to-date knowledge of medical advancements, best practices, and regulatory requirements to enhance instructional quality and relevance.

● Developed and maintained relationships with healthcare facilities to secure externship placements for medical assistant students.● Conducted site visits and evaluations to assess the quality of externship placements and identify areas for improvement.● Organized informational sessions and workshops to prepare students for the externship experience, covering topics such as professionalism, workplace ethics, and patient confidentiality.● Coordinated all aspects of the externship program, including student placement, scheduling, orientation, and evaluation.● Provided guidance and support to students throughout their externship experience

● Developed and delivered engaging online courses in clinical and administrative medical assisting, utilizing multimedia resources, discussion forums, and interactive assignments to facilitate student learning.● Utilized learning management systems and online platforms to organize course materials, communicate with students, and administer assessments.● Stayed current with online teaching best practices and instructional technologies

● Conducted lectures, demonstrations, and practical exercises to teach students clinical procedures, medical terminology, and patient care techniques.● Provided individualized instruction and mentoring to students, ensuring a supportive learning environment and facilitating academic success.● Collaborated with faculty and staff to assess student progress, evaluate program effectiveness, and implement continuous improvements.● Maintained up-to-date knowledge of medical advancements, best practices, and regulatory requirements to enhance instructional quality and relevance.● Developed and delivered engaging online courses in clinical and administrative medical assisting, utilizing multimedia resources, discussion forums, and interactive assignments to facilitate student learning.● Received multiple awards for Instructor of the Month, Instructor of the Quarter, and Instructor of the Year - West Coast Division.