Lea Belau, Mba Email & Phone Number

Pleasanton, Ca, Us

South San Francisco, California, Us

Integrations- MSTeams- ServiceNow- Surfly- Salesforce, Zendesk- LogMeIn- OpenAI, Google Vertex AI, Assembly AI Mobile ( iOS, Android)

- Tested and Deployed Client-Server, Web-Based applications on multiple platforms and databases. (Linux, Windows, MySQL, Postgresql, Oracle, DB2, MSSQL)- Managed, trained, mentored and motivated SQA engineers both local and offshore.- Created and executed Test plans, Test cases, Reports, Defect Management using (Jira, Confluence, Bugzilla, TestRail, Testopia).- Managed, Monitored, Prioritized and Verified customer escalations cases; managed the hotfixes process; participated in the defect review/triage meetings; advocated for products quality.- Worked with the product management, support and engineering teams on release Tibco Jaspersoft products and escalation hotfixes.- Organized knowledge sharing sessions in the company.- Experience in both manual and automated (QTP/Selenium) testing process.- Improved infrastructure performance by identifying and resolving application problems; calculating optimum values for parameters; completing maintenance; providing technical direction to applications and operations staffs.- Led Maintenance Team, which worked closely with Customer support and CS teams on delivering hotfixes for escalated issues and fixing customer cases, enhanced customer experience, and improved customer retention. Increased Company revenue from Annual Subscriptions sale model. - Worked on Security Releases and fixed security vulnerabilities, Managed and updated Third-party libraries and licenses ( BlackDuck, Protex, Github). Responsible for collaboration with Tibco Legal Team.

- Created and executed Test plans and Test cases using Jira, TestRail, Testopia- Tested Software Products on multiple platforms and databases. (Linux, Windows, MySQL, Postgresql, Oracle, DB2, MSSQL)- Managed, Monitored and Verified customer escalations cases, managing hotfixes process.- Worked with the product management, support and engineering teams on release Tibco Jaspersoft products and escalation hotfixes.- Organized knowledge sharing sessions in the company.- Experience in both manual and automated (QTP/Selenium) testing process.- Managed and worked with local and offshore team members- Managed Third-party libraries and licenses ( Blackduck, Protex)

San Francisco, Ca, Us

Established and Managed QA/Test Process

San Francisco, Ca, Us

· Established QA/Test process in start-up, Developed Software Quality Assurance Standards, used as major guidelines for all company quality assurance activities.· Determine tools, process and methodology for test process.· Tested and validated multiple products before released to customers/market· Collected and reported on test creation status, test run status and overall project progress and milestones.· Developed test plans, test specs, test cases, traceability checklists, test checklists, scenario checklists, regression checklists, test procedures, and test case executions to provide full test coverage.· Closely following up defect database and working with Development team and Director of Engineering to resolve them at earliest time to ensure all defects of products are fully and properly addressedEnvironment: UNIX/LINUX, JSP, Java, SQL, Spread, Reports, QTP, FIT/BugTrack.

Chesterfield, Mo, Us

Extensive projects in CRM applications, Billing, Order Management Systems for Communications providers IP Mobile and Wire Line•Building Client/Server environments on OS: NT/UNIX using Oracle DB, Tuxedo, Weblogic, Jrun, iPlanet, CORBA, MQSeries, JSP, Java, SQL, Insure++, CRM, Clarify as well as on going support. •Production experience at large Tier-1 clients (Performance, tuning, troubleshooting) •Development runtime debug option for production environments •Improved infrastructure performance by identifying and resolving application problems; calculating optimum values for parameters; completing maintenance; providing technical direction to applications and operations staffs.•Proposed and turned over variety of architecture options, ability to install and deploy middleware related applications and components.•Successfully developed and implemented new production configuration (24*7) reduced shut down time for all web applications that saved company more than $500,000 per year.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Mathematics And Computer Science