At Bright Pattern, we're paving the way for the future of contact center technology. We offer an all-in-one solution that brings ease, efficiency, and personalization to customer service interactions.
What sets us apart is our omnichannel capabilities. Our enterprise-grade contact center platform provides agents an omnichannel desktop to handle all interactions on every channel in one screen – “a single pane of glass”. With prior customer journey history readily available, agents can quickly switch between channels and communicate with customers in a natural way tailored to their needs. This reduces effort for both customers and agents, allowing for personalized conversations.
Trusted by 500 customers in 26 countries, we are the highest-rated omnichannel platform by customers and analysts with the fastest ROI and time to deploy in the industry.
OMNICHANNEL CONVERSATIONS
Easy, seamless omnichannel conversation across voice and digital channels for both customers and agents.
OMNICHANNEL QUALITY MANAGEMENT
Monitor 100% of interactions on every channel and allow you to review, score and coach agents to improve CX.
OMNI-ENTERPRISE CX™
Allow any employee to connect on voice and digital channels via Bright Pattern Mobile App.
Company Details
- Employees
- 95
- Founded
- -
- Address
- 611 Gateway Blvd.,
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- http://www.brightpattern.com
- Keywords
- cloud contact center, customer service management, call center software, predictive dialer, inbound contact center, outbound contact center, contact center web chat, blended contact center.
- HQ
- South San Francisco, California
Bright Pattern Questions
Bright Pattern's website is http://www.brightpattern.com
Bright Pattern's LinkedIn profile is https://www.linkedin.com/company/brightpattern
Bright Pattern has
95 employees.
View email and phone details for 95
employees at Bright Pattern.
Bright Pattern's industry is
Software Development
Bright Pattern's top competitors are
Plugthem,
Dialpad,
2p Perfect Presentation,
Telnorm,
Aircall,
Aecsa,
Talkdesk,
Genesys,
Call It Once,
Coguasimales Bpo.
Bright Pattern's categories are Software Development
Bright Pattern's founding year is 2010
