• Acted as co-Product Owner for the client's business data catalog.• Expanded home-grown report-building tool using Python and pandas to allow summarization of complex metadata fields from the Drupal data catalog reducing update time required for pre-processing from 12 hours to 15 minutes.• Integrated Power BI and Drupal using Python for answering questions about Catalog metadata.• Identified novel ways to use Drupal functionality to expand metadata visualization… Show more • Acted as co-Product Owner for the client's business data catalog.• Expanded home-grown report-building tool using Python and pandas to allow summarization of complex metadata fields from the Drupal data catalog reducing update time required for pre-processing from 12 hours to 15 minutes.• Integrated Power BI and Drupal using Python for answering questions about Catalog metadata.• Identified novel ways to use Drupal functionality to expand metadata visualization capabilities.• Assembled a dataset inventory using information from various data sources, including an online XML file, Drupal content, and Excel files. Show less

Spearheaded the migration of SharePoint products using Nintex workflow and InfoPath forms to Power Platform. Continued support of Power Automate flows and Power Apps forms.

• Cultivated a team ethos to automate processes and improve customer interactions. Managed a 15% year-over-year ticket increase with the same level of staffing over a three-year period. • Collaborated with engineering team lead to reinvigorate a stalled ticketing system migration project from 2016. Successfully transitioned all teams within one and a half years of taking over the project. • Spearheaded changes to software licensing alongside vendor partners facilitating automation… Show more • Cultivated a team ethos to automate processes and improve customer interactions. Managed a 15% year-over-year ticket increase with the same level of staffing over a three-year period. • Collaborated with engineering team lead to reinvigorate a stalled ticketing system migration project from 2016. Successfully transitioned all teams within one and a half years of taking over the project. • Spearheaded changes to software licensing alongside vendor partners facilitating automation. Realized 30 staff hours of savings per semester. Facilitated training for students on the new process, which allowed for self-service access to software. Show less

• Transformed the paper-based system to a fully digital workflow. Enabled greater student travel numbers and faster approvals through the web-based system. • Partnered with another department’s director to construct a report that provided a transparent view of approved student travel for the upcoming year. Enabled the team to promote events via press releases and internal newsletters.• Constructed a process around Excel pivot tables that enabled the student finance team to process… Show more • Transformed the paper-based system to a fully digital workflow. Enabled greater student travel numbers and faster approvals through the web-based system. • Partnered with another department’s director to construct a report that provided a transparent view of approved student travel for the upcoming year. Enabled the team to promote events via press releases and internal newsletters.• Constructed a process around Excel pivot tables that enabled the student finance team to process invoices and monthly statements more efficiently. Saved 96 staff hours per year processing statements. Show less

During my time at DFI I maintained and improved the company's use of our main database, StarBase. In my role, I was responsible for analyzing business needs and applying solutions based on findings. I worked with all departments to provide training, reporting and processes and procedures to improve efficiency. I managed all projects related to software development on the main company database and worked closely with the software developer on training and integration. I was part of the team… Show more During my time at DFI I maintained and improved the company's use of our main database, StarBase. In my role, I was responsible for analyzing business needs and applying solutions based on findings. I worked with all departments to provide training, reporting and processes and procedures to improve efficiency. I managed all projects related to software development on the main company database and worked closely with the software developer on training and integration. I was part of the team that introduced and maintained use of SharePoint throughout the company. I worked with web development and ticketing teams to build online forms and create an online ticketing system. Show less

Responsibilities: Train ticket sellers in database system, develop training documentation for ticket sellers and ushers. Supervise box office during the film festival.

Responsibilities: train ticket sellers on ticketing system, create documentation for ticket sellers and box offices, develop process and procedures for ticket systems. Supervise the box office during the film festival.Subject matter expert: BOCA printers, ticketing systems

Responsibilities: manage front desk and up to 10 cleaners, during summer season.

Responsibilities: administrative assistance to payroll accountant.

Worked along ticket sellers and supervised box office activities during events.