Leah Boyer Email and Phone Number

Conduct recruitment briefs with Hiring Managers for Interns, Co-Operatives, Graduate Development Rotational Students, and New College Graduate Direct HiresPost roles to Rolls-Royce Career SiteLiaise with Campus Engagement TeamsScreen applicants and ensure basic requirements are met for each roleProgress candidates to Hiring ManagersSchedule candidates for interviewsPrepare offer details Ensure hiring demands and deadlines are met

Act as main point of contact directly with clients for questions and/or escalationsEnsure that teams are meeting their required performance SLAs, productivity targets, accuracy targets, and yearly objectivesPerformance manage and develop team members to continue to succeed and grow in their rolesParticipate in quarterly calls with account management to advise of account activity, volumes, and any necessary process changes, etcLiaise with account management and internal compliance to meet all ISO requirements and ensure processes are documented including the updates of Operations Manuals and Change Management LogsAct as a liaison for all account parties to ensure information is cascaded appropriately and efficientlyConduct both internal and external interviews for not only direct accounts, but accounts across our centre as well as future accounts

• Completing daily, weekly, monthly reporting information for account• Act as a point of reference for the Support Coordinators/Administrators, sharing knowledge and expertise, providing training as necessary in the areas of (but not limited to): offer management, interview scheduling, background screening process or onboarding of new employees• Management of day to day queries ensuring all are dealt with in an effective and timely manner and escalated where necessary• Coordinating team members workload• Act as the backup during times of absence of the Team Leader• Perform all Coordinator responsibilities• Review and provide any process improvements or changes for the business to the team

Schedule phone, face-to-face, and telepresence interviews Process offer letters and assist candidates through entire onboarding experience (including relocation, background initiation, pre-employment paperwork, and orientation information). Handle executive level scheduling, offers, and onboarding

Investigate any dispute initiated by an applicant in regards to their background check (including criminal, education, etc)

Interview, test, and monitor approximately 250 external vendors throughout the United States. Maintain vendors file to ensure proper documentation.Investigate errors made by vendors, address errors, and action as necessary