Greet and check in guests using Oracle Opera Cloud. Re-encode guests' digital keys. Help guests initiate online check-in. Troubleshoot guests' charge-to-room feature on the Disneyland app. Fulfill Guest requests through Amadeus HotSOS (Service Optimization Technology).

Launched the company's eCommerce website utilizing WordPress.Responsible for the layout and designs of the website. Built product pages and descriptions. Set up the online checkout and shipping process. Advised on pricing and marketing ideas. Logo creation and Photography of products. Optimized the site to appear on the first page of google organic search results for several keywords.

Responsible for the eCommerce business and for defining and implementing the company’s e-commerce strategy, as well as successfully managing the forecasting and merchandising of the company. Directed all aspects of online sales strategy, tactics, and analysis, providing a stabilizing influence to the channel while driving strong business growth.