Oversight of the MAG's marketing strategy focusing on optimizing customer experiences, leveraging digital platforms, and maintaining brand consistency. Includes ownership of MAG’s creative design strategy, and website. Leads marketing strategy by working collaboratively with key stakeholders to develop strategic initiatives that support our global growth.

•Launched and scaled 12 education programs while optimizing existing educational offerings•Spearheaded education program operations and strategic initiatives, retaining high course quality and increased engagement across all programs•Developed learning objectives and oversaw curriculum for 12 courses, resulting in higher learner completion rates and positive course feedback•Led cross-functional team of 4 staff members and external SMEs, implementing project management and performance metrics that improved project delivery time by 30%•Implemented and optimized Learning Management System serving 4,000+ users, achieving high satisfaction rate and delivered monthly analytics to C-suite•Developed design identity and strategically focused on leveraging digital platforms•Created brand identity guidelines to be enforced across materials to ensure consistent messaging•Oversee design collateral to market and communicate events, education, and programs•Led end-to-end implementation of new website, driving 40% increase in user engagement through website improvements and content strategy

• Direct education program operations and develop goals and tactics related to education strategy• Manage, market, and grow new and existing education programs• Create and achieve budgeted revenue from educational efforts• Provide expertise on instructional design efforts• Manage and oversee contracted SME and Instructional designer deliverables• Administer Learning Management System and regularly report to leadership on LMS activity• Oversight of the development and execution of brand guidelines across all channels• Manage website updates, design, content, and user experience in support of digital strategy

•Led Learning and Development department, managing annual budget and delivering training to 500+ employees across multiple regions•Successfully executed company-wide LMS migration reducing administrative time by 30% and increasing course completion rates•Partnered with department heads to identify skill gaps and implement targeted training, resulting in the development of Manager-in-Training and Leadership Bootcamp programs•Leveraged 7 Habits of Highly Effective People certification to deliver leadership workshops to managers and new hires within the organization•Provide expertise on instructional design and multimedia training supporting learners annually, with participants rating materials as highly engaging and effective•Implemented structured professional development tracks for key roles, leading to an increase in employee retention and faster skill acquisition•Evaluated the effectiveness of all learning programs and initiatives

•Led operations for Minneapolis Training facility serving 400+ students annually, achieving 95% student satisfaction•Developed comprehensive Standard Operating Procedures that reduced onboarding time and improved process consistency across departments•Created and maintained dynamic Education Site Operations Manual, reducing operational errors and establishing best practices adopted company-wide•Implemented instructional coaching support for faculty members, resulting in improvement in student learning outcomes

•Executed development of training initiatives from concept to delivery, including project plans, charter, measurement and risk assessments•Developed course content and learning outcomes for 20+ courses, achieving alignment with industry standards and certification requirements•Collaborated with designers to manage development and rollout of training programs

•Orchestrated end-to-end operations for continuing education programs overseeing program development, staff management, and strategic planning initiatives•Spearheaded curriculum development process for 30+ courses annually, collaborating with subject matter experts to create comprehensive syllabi and measurable learning outcomes•Designed targeted marketing materials for continuing education department•Implemented cost-control measures and budget optimization strategies for department operations, achieving reduction in operational expenses while maintaining program quality

•Led teams in developing and delivering complex submittal packages, ensuring 100% on-time submission rate and compliance with client specifications across multiple projects•Designed and conducted comprehensive software training programs for team members, resulting in an improvement in workflow efficiency and reduced processing time•Managed procurement, negotiating with vendors to achieve cost savings while maintaining quality standards and delivery timelines•Developed data-driven forecasting models using historical project data, improving resource allocation accuracy and enabling proactive decision-making for future projects

•Designed comprehensive onboarding curriculum for new employees, resulting in reduction in training time and improved knowledge retention across core competency areas•Delivered instruction for 5 mandatory courses to 400+ team members annually ensuring compliance•Orchestrated company-wide training logistics including quarterly course scheduling, monthly newsletters, and coordination of 6 instructors across multiple locations•Created data-driven marketing for continuing education programs, increasing enrollment by 25% through targeted materials reaching potential students•Implemented robust budget monitoring systems and compliance protocols, resulting in clean audits and reduction in operational costs while maintaining program excellence