Leah Farmer Email and Phone Number

Assisted major clients such as the Dallas Cowboys and the New Orleans Saints with incoming software application support requests through phone calls, chats,emails, and on-site event assistance. Identified and tested software application issues and bugs and work with development for a resolution. Mentored new teammates with strong leadership skills and thoughtful communication style. Project management and implementations for our smaller clients to get their desired use of the… Show more Assisted major clients such as the Dallas Cowboys and the New Orleans Saints with incoming software application support requests through phone calls, chats,emails, and on-site event assistance. Identified and tested software application issues and bugs and work with development for a resolution. Mentored new teammates with strong leadership skills and thoughtful communication style. Project management and implementations for our smaller clients to get their desired use of the program.Helped to reduce the case backlog by 50% and reduce our average case resolution time by several days. Implemented new strategies and automated processes to streamline the workday. Helped create a brand new knowledgebase for internal and external use. Empowered clients to troubleshoot their own issues and fix what they were able to. Show less