● During my shifts I run a helpline call center for those who need assistance or are in crisis.● Provide assistance to those clients who are residing in the shelter.● Utilization of the phone lines, copier, and fax machine.● Proficient in the Osnium program that is designed to enter detailed information from each incoming hotline call. It also allows me to enter the clients services on a daily basis.● Proficient in Zoom and all Microsoft Office programs which include Word, Excel, PowerPoint, Microsoft teams,OneNote, OneDrive and Outlook.● Responsible for meeting the physical and emotional needs of survivors and their children.● Assisting clients and their children that reside in the shelter with social, behavioral, emotional skills.● Assist clients in finding resources like education, job seeking, housing, paying bills, personal needs, and medical needs.● Case management skills–screening files and through Osnium, planning, finding resources, follow-up and evaluating outcomes

● Assist the family house parents in meeting the physical/ mental needs of the youths living in the homes.● Leading by example and helping youths cope with daily struggles or needs.● As a part-time direct care staff, I cook and make sure youths are following the rules of the home.● I also administer medicine if needed.● I utilize the copier/ fax machine.● I answer phone calls and make appointments if necessary.● I transport youths to their designated appointments, school/ sports activities, or their jobs.● I assist the youths in the home setting with social, behavioral and emotional skills.● I have ten years experience with SAMA behavior de-escalation to help manage aggression.● Case management skills–screening files, planning, finding resources, follow-up and evaluating outcomes.

● Utilization of all office equipment/ Answering multiple phone lines● Proficient in Zoom, Remind, ParentSquare, and all Microsoft Office programs which include Word, Excel, PowerPoint, Microsoft teams, OneNote, OneDrive and Outlook.● Proficient in the Skyward program which is a district based program designed to locate students personal information that include grades, attendance, case notes and discipline notes.● Assist the counselors with case management with students that are referred to us within the district.● Communicate with families on their child’s attendance needs and assist in providing necessities to those families in trauma.● With the consent of the students family, I assist students at home and at school with social, behavioral and emotional skills.● I keep weekly logs of my visits with the students and then communicate with family with updates or concerns.● Case management skills–screening through Skyward, planning, finding resources, follow-up and evaluating outcomes.● Co-presenter in multiple trauma trainings across the district.

● Worked with students with a variety of disabilities including learning disabilities, emotional disturbance, autistic spectrum disorders, ADHD, schizophrenia, developmental disabilities, and communication disorders.● Helped students increase their confidence, self-esteem, and independence. Also, help students who have difficulty communicating with others.● Assisted the teacher in helping students with their educational goals and objectives.● Utilization of the copier, laminator, and fax machine as needed for the Teacher.● Proficient in Zoom, and all Microsoft Office programs which include Word, Excel, PowerPoint, Microsoft teams, OneNote, OneDrive and Outlook.● Under a teacher's instruction, I assist students with disabilities with educational, social, behavioral and emotional skills.● Case management skills–screening files, planning, finding resources, follow-up and evaluating outcomes.

● Worked with students with a variety of disabilities including learning disabilities, emotional disturbance, autistic spectrum disorders, ADHD, schizophrenia, developmental disabilities, and communication disorders.● Helped students increase their confidence, self-esteem, and independence. Also, help students who have difficulty communicating with others.● Assisted the teacher in helping students with their educational goals and objectives.● Proficient in Zoom and all Microsoft Office programs which include Word, Excel, PowerPoint, Microsoft teams, OneNote, OneDrive and Outlook.● Utilization of the copier, laminator, and fax machine as needed for the Teacher.● Under a teacher's instruction, I assist students with disabilities with educational, social, behavioral and emotional skills.● Case management skills—screening files, planning, finding resources, follow-up and evaluating outcomes.