-Provides service to small business customers by working cross-departmentally to research and resolve customer issues-Troubleshoots technical issues and collects regular feedback from customers to enhance future experience-Identifies opportunities in servicing processes and maintains an advanced knowledge of small business banking products

-Actively educates customers on products and services across multiple banking channels-Enhances customer experience by utilizing various tools to provide solutions-Prevents fraudulent transactions through account reviews-Uses proper cash controls and complies with company expectations for branch's security and operational procedures-Inaugural "Big East Way" recipient for Suffolk market-Member of ¡HOLA! business resource group • Organizes volunteer events and engages in outreach for fellow associates • Participated in Hispanic Heritage Month(2023) on Volunteer Team to organize events for Midwest and Southeast regions as well as run event for Long Island/NYC region • Handled communications for order/drop shipment of custom merchandise-2023 Volunteer Honor Roll-2024 Product College Product Management Bootcamp Graduate

-Supports mission of creating a community with access to nutritious meals, wellness education, and social connections-Ensures key policies and procedures are followed -Maintains records including meeting minutes, bylaws, and budgets-Records board meeting minutes and reviews agendas

-Ran nightly reports to ensure all department statuses were current -Responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations-Provided knowledge on local points of interest and all other properties, restaurants, and services the resort offers-Compliant with daily procedures and effectively communicated with all other hotel departments

-Managed caseloads of clients filing Social Security disability legal claims using a CRM system-Facilitated communications between medical offices and clients-Gathered medical records and other legal evidence for case submissions