At Banner, I drive client success by optimizing SaaS solutions, building strong relationships, and delivering measurable value. My focus is on onboarding, retention, and growth, ensuring customers achieve their business goals effectively.

- Accomplished Head of Customer Support, Technical Support, Customer Operations, and Risk Operations in the financial technology software industry.- Proven track record of driving operational excellence and delivering exceptional customer service.- Skilled in team management, fostering collaboration, and developing talent.- Implemented training programs and performance metrics to improve team efficiency and customer resolution rates.- Streamlined technical support operations to maximize issue resolution and minimize downtime.- Provided comprehensive technical guidance to internal teams and external customers.- Managed customer operations and risk operations, ensuring compliance and mitigating financial loss. - Strong strategic planning, problem-solving, and cross-functional collaboration skills.- Results-oriented leader with a customer-centric mindset.

- Accomplished Customer Success Manager with a proven track record in software industry.- Expert in building strong client relationships, ensuring their success and satisfaction.- Skilled in onboarding, training, and driving product adoption.- Implemented customer success strategies, resulting in improved retention rates.- Collaborated cross-functionally to resolve issues and drive revenue growth.- Utilized data analysis to enhance product and deliver ROI.- Strong communication skills, adept at delivering effective demos and training.- Passionate about customer satisfaction and achieving their goals.

Experienced in driving e-commerce sales and revenue growth.Proven track record of successfully executing sales strategies in the e-commerce industry.Skilled in identifying target markets, generating leads, and closing sales.Proficient in utilizing various e-commerce platforms and technologies to optimize sales performance.

- Proficient in resolving inquiries, providing accurate information, and ensuring customer satisfaction.- Collaborates with cross-functional teams to promptly address complex issues.- Maintains composure and professionalism in challenging situations.- Proactive in identifying process improvements for enhanced customer service.- Strong communication skills and customer-centric approach.- Exceeds performance targets consistently.

Managed orders, inventory counts, food waste, labor coverage reports, donations, and sales reports for over 2 years in the highest grossing store in our district.Efficiently led daily store operations by coaching and developing team members and driving sales.Promoted company mission statement by demonstrating genuine, positive, and compassionate connections with customers and coworkers.Assessed challenging situations and quickly problem solved to effectively maintain store success and customer satisfaction.Starbucks- Shift Supervisor Established a positive work environment. Highly effective in fast paced corporate environment. Strong customer service skills. Strong leadership skills. Adheres to company standards with minimal supervision. Treat all customers and partners with integrity. Follow cash management procedures. Inventory management. Communicates with management to maximize efficiency and uphold standards.Starbucks - Barista+Barista Trainer October 2016 - June 2018Training and developing new baristas demonstrating leaderships and teaching skills. Demonstrating excellent customer service, adhere to strict health and safety procedures, uphold starbucks standards of conduct. Strong work ethic, sociable, professional, works well in a team.

Passionate creator with expertise in the timeless art of wood burning and the rich expressiveness of oil painting. Transforming visions into captivating masterpieces. If you're interested in a custom piece please contact me at: sunnymcgeeart@gmail.com or on Instagram @sunnymcgeeart

Schedule and manage medical appointments and procedures. Monitor clients psychological and physical health, communicate with medical team to improve clients well-being. Keep track of all client information.Provide excellent companionship and care to seniors with dementia or disabilities. Manage household tasks, including medication management, domestic duties, finances, emotional companionship, and entertainment. Operate medical equipment, perform basic first aid procedures when needed.