Leah Ring Email & Phone Number

Sales Operations representative for recent Salesforce acquistions including: Mulesoft, Tableau and Vlocity.

Sales Operations Support for Enterprise Business

Indianapolis, Indiana Area

Sales Operations Support for Commercial Business

Indianapolis, Indiana

- Renew Salesforce Marketing Cloud contracts of accounts in the Health and Life Science Industry. - Coordinate with internal teams to ensure customers are in healthy state approaching renewal. - Responsible for forecasting projected attrition of $7M book of business. - Develop Salesforce reports and views for team to manage territories. - Selected by leadership to lead a pilot for moving customers from current contract to new Salesforce Cloud Pricing and Packaging, including negotiating new Master Subscription Agreements. - Identify additional customer needs and coordinate with sales to close deals.

Indianapolis, Indiana Area

- Partnered with three Account Executives to support 30 Enterprise Install Base Customers. - Worked with million dollar accounts to accommodate their needs in regards to Salesforce Marketing Cloud (ExactTarget). This included working with multiple departments such as Accounts Receivable, Technical Support, Professional Services, Sales Finance, and Legal. - Received outstanding reviews from Account Executives and Customers on my performance and quickness to respond to their requests. - Completed optional training classes to expand my knowledge of the Marketing Cloud including: Data Extensions, MobileConnect and Predictive Intelligence.

Carmel, In

• Coordinated meetings with sales force members and financial advisors in an effort to grow sales of the American Funds mutual funds. Annual territory sales exceeded $1 billion.• Developed and maintained a quality assurance program creating consistency among outgoing department correspondence which is still in use today across three sales divisions.• Coordinated large complex meetings and events which included compiling agendas, reserving space, and arranging meeting details. • Produced an expense guide that was utilized cross site as a point of reference for completing expense reports.• Crafted scheduling emails and promotional letters for sales support department.

Carmel, In

• Project manager for cross site development, implementation and ongoing training of CRM tool: Salesforce.com Oversee seven associates across three sites that are responsible for collecting system enhancement requests and facilitate the implementation of Salesforce.com among more than 100 associates. Work with developers to test and execute system enhancements. Lead weekly cross site conference calls, update business leaders on program advancements, cross department collaboration on system adjustments, analyze and prioritize requests for future developments.  Conduct training with internal and external sales force members on Salesforce.com• Coordinate national sales division support to marketing initiatives aimed at increasing attendance to American Funds webinars which captured 30% of attendees.• Manage a team of eight Divisional Support Associates and two Business Support Associates, ensuring support to business goals and objectives, while maximizing workflow capacity.• Monitor territory team’s progress towards business plan goals and facilitate supporting challenges.• Responsible for interviewing, on-boarding and training eight new associates. • Point of contact for external sales force members for service concerns.

Indianapolis, In

• Met weekly goals by providing life insurance products to clients in the Indianapolis area.• Managed and executed sales calls for a book of 500 clients and provided face-to-face annual reviews, addressing client concerns or needs for additional coverage when needed.• Executed cold calls to grow book of business.