Leah Silk Email & Phone Number

Southampton, Gb

Managing projects within the Economic, Social & Environment Group within ONS to deliver high priority, complex projects looking to use research to improve methods, systems & processes whilst working with colleagues & external stakeholders to utilise new & improved data sources to support transformation.

Supporting a cross organisation project delivering transformation of Migration Statistics. Managed delivery of continuous improvement projects utilising new data sources, processes & methods to better meet user needs. Managed the prioritisation & resourcing of project & continuous improvement workstreams.

Southampton, United Kingdom

Construction Project Manager heading up projects across Southampton. Managing project structure & scheduling, resource allocation, project budget, client relations & handover reports (PPMs, maintenance reports for on-site teams)

Fareham

Implementations Project Manager for clients in the financial industry. Bespoke requirements gathering & design prior to handover to development team for build. Agile Project structure with a consistent communication strategy, progress reporting on deliverables and phases (internal & external), phased approach to projects - managing timelines & resource allocation across all phases. Assisting with the delivery of the product including: client training, client handover & testing. Account… Show more Implementations Project Manager for clients in the financial industry. Bespoke requirements gathering & design prior to handover to development team for build. Agile Project structure with a consistent communication strategy, progress reporting on deliverables and phases (internal & external), phased approach to projects - managing timelines & resource allocation across all phases. Assisting with the delivery of the product including: client training, client handover & testing. Account Management across existing clients including assisting the Operations (Support) team for Change Requests, product releases, testing & regular feedback sessions with clients. Show less

Southampton, United Kingdom

Account Manager across Hampshire visiting site & enrolling Bank Staff. Led client meetings reporting on performance statistics - fed back on possible solutions and events to boost staff vacancies. Held recruitment events for Bank Staff - successfully signed up 50+ bank staff. Managing staff compliance (including DBS checks)

Petersfield, Hampshire, United Kingdom

Headed up the new team in charge of supporting, developing & enhancing all products & software solutions. Managed Client Relations including: product delivery, product support, user feedback sessions & client training. 1st Line Technical support for Train Crew Products & Mobile Applications.

Petersfield, Hampshire, United Kingdom

Assisting the project management team with product roll-outs across all clients - acting Account Manager across 5+ Clients, holding user feedback sessions for Train Crew Software. In charge of event management across the UK to showcase products - including events at: Parkex & IFSEC. Managed the team in charge of Product testing & feedback.

My responsibilities included dealing daily with Client requests, managing the Client and Internal Email Accounts, taking Over-Flow calls for our VNA help desk, completing training sessions with the team, over-seeing the quality control throughout all departments using different reports and ensuring all our data is accurate and up-to-date.

Psychology

During my year at South Downs I studied Psychology, Law and English Language at A-Level

English Language And Literature, General

Studied at GCSE level: Maths, English, Biology, Chemistry, Physics, Geography, Spanish, Information Technology (Digital Applications).