Leah Ferrell Email & Phone Number

Cleveland, Ohio, United States

Cleveland, Ohio, United States

Experienced receivables management professional responsible for coordinating the executive activities of an entrepreneurial team in the United States and India. Defining, implementing and revising operational policies and guidelines and other critical business administration for the parent company of Branding Arc (digital marketing firm), AP Foundation (charity), and other Adam Parks, inc related organizations.

Cleveland, Ohio, United States

Responsible for relationship building with debt sellers and creditors for the sourcing of receivables portfolios acquisitions and contingency placements for recovery. Reviewing portfolio characteristics and assisting with the onboarding of sellers and clients to ensure their needs were met.

Cleveland, Ohio, United States

Responsible for Compliance and Training of all collectors to ensure company policies and procedures were followed as well as FDCPA guidelines. Worked effectively with the management team and held weekly meetings to discuss goals, statistical reports, monitor collection performance and drive continuous improvement processes. Promptly addressed and resolved issues impacting productivity with collectors and was in charge of de-escalating issues with the consumer.

Westlake, Ohio, United States

Identified customer needs, verified account information, researched and resolved issues while providing excellent customer service.Educated customers on products and services to ensure overall better experience and communication. Consistently met performance benchmarks in all areas (speed, accuracy, volume).

Brunswick, Ohio, United States

Responsible for handling requests, complaints, questions and payments inquiries. Assisted in hiring, training and development of club policies. Handled all customer service related functions, including POS, membership sales, and daily inventory management.