Leah Alexander Email & Phone Number

Paris, FR

Paris, Île-de-France, France

Paris, Île-de-France, France

Greater New York City Area

• Run a unique complex of offices for startups, small businesses, national technology companies, entrepreneurs and freelancers with a combination of high-level strategy and attention to operational minutia
• Maximize our occupancy through creative marketing and outstanding customer care
• Maintain an extraordinary sense of community by planning engaging member events
• Running the day-to-day operations of the space
• Develop policies and practices that drive member satisfaction and cultivate a sense of community
• Refine the product & services at a granular level to ensure that Industrious provides exceptional levels of service and hospitality to its members

Greater New York City Area

Greater New York City Area

• Manage high-volume guest requests daily for a 263-room boutique hotel with integrity, grace and efficiency
• Increase in guest satisfaction of nearly 10% (according to guest surveys) over 1 year, achieved by utilizing guest recovery procedures and feedback follow up programs
• Oversee a staff of 15 direct reports, managing their schedules, payroll, disciplinary counseling, training, and daily guidance
• Selected to cross train in the Housekeeping department via Employee Development Program, learning to navigate their P&L statements, purchasing orders etc.
• Maintain a personal list of contacts at over 85 top NYC hotels and restaurants
• Conceptualize and execute creative initiatives to foster relationships with NYC’s top restaurant groups

Greater New York City Area

• Created banquet event orders outlining all group details, meet distribution deadlines and ensuring cost minimums are met
• Planned and executed large party dinners, including assistance with menu and wine selection
• Conducted site planning visits to follow up with potential leads
• Attended weekly BEO Review meetings to communicate any last minute changes and overall review of events
• Designed operational material from the ground up (OpenTable books, schedules, tip sheets, job descriptions, etc) for the Food and Beverage department upon opening of the hotel
• Developed declining balance budget report for F&B department

Greater New York City Area

- Selected to work on one of the most important clients of the Northeast Deloitte practice (PSE&G)- Reviews and feedback showed that others viewed me as an engaging team player- Interacted with employees of all levels at the client office to tailor their auditing service needs- Gained an insider’s perspective as to how businesses operate and are measured.

Bsba, Accounting, Spanish

Masters, Food Culture