Leah Alexander Email & Phone Number

Paris, Fr

Paris, Île-De-France, France

Paris, Île-De-France, France

Greater New York City Area

• Run a unique complex of offices for startups, small businesses, national technology companies, entrepreneurs and freelancers with a combination of high-level strategy and attention to operational minutia• Maximize our occupancy through creative marketing and outstanding customer care• Maintain an extraordinary sense of community by planning engaging member events• Running the day-to-day operations of the space• Develop policies and practices that drive member satisfaction and cultivate a sense of community• Refine the product & services at a granular level to ensure that Industrious provides exceptional levels of service and hospitality to its members

Greater New York City Area

Greater New York City Area

• Manage high-volume guest requests daily for a 263-room boutique hotel with integrity, grace and efficiency• Increase in guest satisfaction of nearly 10% (according to guest surveys) over 1 year, achieved by utilizing guest recovery procedures and feedback follow up programs• Oversee a staff of 15 direct reports, managing their schedules, payroll, disciplinary counseling, training, and daily guidance• Selected to cross train in the Housekeeping department via Employee Development Program, learning to navigate their P&L statements, purchasing orders etc.• Maintain a personal list of contacts at over 85 top NYC hotels and restaurants• Conceptualize and execute creative initiatives to foster relationships with NYC’s top restaurant groups• Acknowledge and trackVIP and repeat guests with gifts, welcome notes, and follow-up, customizingtheir experience by ascertaining and tracking personal preferences• Drive guest recognition and loyalty through pre-arrival contact, on-property alliance, and post-stay follow up• Design customized itineraries for large tour groups and individuals• Tweet and Instagram for the Social Media team to enhance guest interaction, oversee TripAdvisor responses

Greater New York City Area

• Created banquet event orders outlining all group details, meet distribution deadlines and ensuring cost minimums are met• Planned and executed large party dinners, including assistance with menu and wine selection• Conducted site planning visits to follow up with potential leads• Attended weekly BEO Review meetings to communicate any last minute changes and overall review of events• Designed operational material from the ground up (OpenTable books, schedules, tip sheets, job descriptions, etc) for the Food and Beverage department upon opening of the hotel• Developed declining balance budget report for F&B department

Greater New York City Area

- Selected to work on one of the most important clients of the Northeast Deloitte practice (PSE&G)- Reviews and feedback showed that others viewed me as an engaging team player- Interacted with employees of all levels at the client office to tailor their auditing service needs- Gained an insider’s perspective as to how businesses operate and are measured for success

Bsba, Accounting, Spanish

Masters, Food Culture